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Customer Care

Posted on June 9, 2025

  • Dl, India
  • 0 - 0 USD (yearly)
  • Full Time

Customer Care

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About PERCH: https://www.linkedin.com/company/perch-clothing/

Job Summary: We're seeking a Customer Care to join our retail apparel team immediately. The ideal candidate will be responsible for resolving customer inquiries and fostering long-term customer relationships. Additionally, you will reach out to potential customers via phone, introduce them to our apparel collections, and convert leads into sales.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat promptly and professionally.
  • Collect customer feedback and relay insights to improve products and services.
  • Make outbound calls to prospective and existing customers to promote and sell our products.
  • Handle inbound inquiries and follow up on leads to close sales effectively.
  • Understand customer needs and recommend suitable products.
  • Provide after-sales support to ensure customer satisfaction and repeat business.
  • Maintain detailed records of customer interactions and transactions.

Requirements:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-oriented mindset.
  • Self-motivated, target-oriented, and able to work independently.
  • Ability to persuade and close sales over the phone.
  • Female candidates are preferable.
  • Freshers also can apply.

For further inquiries, contact us at +919220894940.

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,000.00 - ₹15,000.00 per month

Benefits:

  • Leave encashment
  • Paid sick time
  • Paid time off

Schedule:

  • Day shift

Application Question(s):

  • Why do you believe customer care is important for a brand or company?
  • If a customer was upset, how would you approach the conversation to resolve the issue?
  • If a customer approaches you with several questions at the same time, how would you handle it?
  • Do your comfortable with making outbound sales calls daily?
  • How do you handle situations where a customer abruptly ends the call while you're pitching a product?
  • On a scale of 1 to 10, how would you rate your English Communication?
  • Work location in West Delhi, are you comfortable Commuting or Working On-Site as Full-Time?
  • What's your last drawn in-hand monthly salary?
  • What's your minimum expected in-hand monthly salary?
  • We must fill this position urgently. Can you start immediately?

Work Location: In person

Speak with the employer
+91 9220894940


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