Customer Care Advisor

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Introduction:
Thanks for considering embarking on a journey with Pillow Talk! We call it a journey because for many of our colleagues that’s exactly what it’s been. Whether you’re interested in a horizontal or vertical career path, the opportunities at Pillow Talk are abundant - not even the sky is the limit.

By way of brief introduction, we are a well-established, on-trend home décor and linen retailer. From humble beginnings (some 47 years ago!), we’ve scaled to 71 stores across Australia and we're still growing! Our inspiration is drawn from the love and pursuit of comfort and immersing this beautifully simple concept into the lives of our customers. Home really is where the heart is, and for those of you who join us, that’s just how you’ll feel - at home!

Description:
Now is your opportunity to be part of the Pillow Talk Fabric, by joining us in this highly exciting Customer Care Advisor role based at our enviable Darra Head Office. As a Customer Care Advisor at Pillow Talk, you will be accountable for listening to and supporting every customer you engage with, ensuring an exceptional customer experience at every touch point.

A bit about you...

• Experience working in a customer-centric online or call centre environment, with proven exposure to inbound and outbound activity
• Shows commitment to every customer and makes a conscious effort to improve their Pillow Talk experience
• Ability to multitask and handle changing priorities

Great listener and problem-solving skills
Articulate communication, who applies positive and influential language and tone to all their communication
A great team player, who will anticipate the broader needs of the team and willingly step up to support

Why we think you should consider joining the Pillow Talk Tribe!

• Full-time opportunity under the Level 4 General Retail Industry Award rates
• 60% store discount after qualifying period – T&C’s apply
• Free onsite parking
• Free access to onsite gym
• 100% Australian-owned and operated company
• Experience the advantages of our Flare partnership—Novated Leasing and a host of other benefits await!
• One of the largest linen and homewares specialists in the country
• Opportunities for further learning and career growth
• Warm, friendly and supportive work environment
• Passionate and knowledgeable team
• Family values and a culture of inclusivity and belonging

Our business is in a good place right now, but where we are going is even better! For your chance to join the Pillow Talk Tribe apply below!

We are a Circle Back Initiative employer, which means we commit to responding to every person who expresses interest in working for us.

Pillow Talk are dedicated to equal opportunities for all and we aim to ensure no job applicant or employee receives less favourable treatment because of, or is disadvantaged by, any conditions or requirements that aren’t justifiable, therefore please do let us know if you need any reasonable adjustments made ahead of your interview.