Find Your Next Job
Customer Care Coordinator
Posted on Dec. 20, 2024
- Edmonton, Canada
- 0 - 0 USD (yearly)
- Full Time
Tailor Your Resume for this Job
About us
Thermex Metal Treating offers the widest range of ferrous metal heat treating processes available in Western Canada. Based out of Edmonton Alberta, Thermex strives to provide the best heat treating solutions.
Customer Care Coordinator | Thermex Metal Treating Ltd. | $20/hour
The Customer Care Coordinator has primary responsibility for keeping customers fully informed and supported, and services as the initial and key contact for customer inquiries and issues. The position manages customer paper work and administrative processes and provides general administrative support within the office. Other accountabilities for the Customer Care Coordinator include processing all invoices, compiling quotes for approval and distribution, and resolving issues after orders are completed.
Keep customers fully informed and supported
- Serve as key contact for customer inquiries, and initial contact for customer issues.
- Maintain customer communication re: current orders.
- Prepare weekly report on job status for key customers.
- Distribute information internally for resolution and report back to customer.
- Handle delivery enquiries.
Manage customer paper work and administrative process flows in a timely manner
- Organize paper work and process flow.
- Complete shipping paperwork, and price when required. Coordinate prioritization with shipping.
- Perform order entry.
- Retrieve documents from archives.
Responsible for processing all invoices.
Clean up of issues after order is completed
- Ensure post-order customer maintenance. Address enquiries and process changes as required.
Compile quotes and distribute when approved
Provide general administrative support
- Process credit card transactions including c.o.d. payments.
- Provide backup support for reception and other administrative functions.
Qualifications
- Strong English communication skills, both verbal and written
- Excellent customer service and phone etiquette
- Administrative experience in a customer-focused environment
- Proficiency in data entry and analysis skills
- Ability to handle sales inquiries and provide effective solutions
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- Casual dress
- Dental care
- Extended health care
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
Application question(s):
- Do you own or have access to a reliable vehicle? We ask because bus service to our location is limited.
Education:
- Secondary School (required)
Experience:
- customer service: 2 years (required)
Language:
- English (required)
Licence/Certification:
- class five drivers license (required)
Work Location: In person
Expected start date: 2025-01-02
Tailor Your Resume for this Job
Share with Friends!
Similar Jobs
United Landscapes
Payroll Coordinator/Finance Assistant
Company OverviewUnited Landscapes is a full-service landscape company. We create, transform and mai…
Full Time | Kelowna, Canada
Apply 1 day, 3 hours ago
Coliban Water
Capital Portfolio Coordinator
Description: About the Role We’re seeking a dynamic Capital Portfolio Coordinator to join our Asse…
Full Time | Bendigo, Australia
Apply 2 days, 3 hours ago
GuentherTech
It Dispatch Coordinator
About the Role We’re currently seeking a Dispatch Coordinator to manage the daily scheduling …
Full Time | Wellesley, Canada
Apply 4 days, 3 hours ago
HII
Wing Unit Program Coordinator (Military Operations Analyst 1)
Date: Oct 24, 2025 Location: Castello d'Aviano, PN, ITA, Pordenone, Italy Company: HII's Mission Te…
Full Time | Castello d’aviano, Italy
Apply 5 days, 2 hours ago
Device Technologies Australia Pty Ltd
Customer Service Coordinator - Hospequip
HospEquip Pty Ltd HospEquip Melbourne - Permanent - Full time Job ID# 493628 Posted 16 Sep 2025 Clo…
Full Time | Melbourne, Australia
Apply 5 days, 3 hours ago
Device Technologies Australia Pty Ltd
Digital Coordinator
Device Technologies Australia Pty Ltd Marketing and Digital Sydney - Permanent - Full time Job ID# …
Full Time | Sydney, Australia
Apply 5 days, 3 hours ago
Toronto Psychology Clinic
Intake Assistant
About UsThe Toronto Psychology Clinic is a rapidly growing and busy private practice providing psyc…
Full Time | Toronto, Canada
Apply 6 days, 3 hours ago
Cater Care
Part-Time Catering Assistant - Aged Care | Manly
Description: The role: Cater Care seeks to appoint a Part-Time Catering Assistant at one of our key…
Part Time | Manly, Australia
Apply 6 days, 3 hours ago