Find Your Next Job

Customer Care Coordinator

Posted on Dec. 20, 2024

  • Full Time

Customer Care Coordinator

Tailor Your Resume for this Job


About us

Thermex Metal Treating offers the widest range of ferrous metal heat treating processes available in Western Canada. Based out of Edmonton Alberta, Thermex strives to provide the best heat treating solutions.

Customer Care Coordinator | Thermex Metal Treating Ltd. | $20/hour

The Customer Care Coordinator has primary responsibility for keeping customers fully informed and supported, and services as the initial and key contact for customer inquiries and issues. The position manages customer paper work and administrative processes and provides general administrative support within the office. Other accountabilities for the Customer Care Coordinator include processing all invoices, compiling quotes for approval and distribution, and resolving issues after orders are completed.

Keep customers fully informed and supported

  • Serve as key contact for customer inquiries, and initial contact for customer issues.
  • Maintain customer communication re: current orders.
  • Prepare weekly report on job status for key customers.
  • Distribute information internally for resolution and report back to customer.
  • Handle delivery enquiries.

Manage customer paper work and administrative process flows in a timely manner

  • Organize paper work and process flow.
  • Complete shipping paperwork, and price when required. Coordinate prioritization with shipping.
  • Perform order entry.
  • Retrieve documents from archives.

Responsible for processing all invoices.

Clean up of issues after order is completed

  • Ensure post-order customer maintenance. Address enquiries and process changes as required.

Compile quotes and distribute when approved

Provide general administrative support

  • Process credit card transactions including c.o.d. payments.
  • Provide backup support for reception and other administrative functions.

Qualifications

  • Strong English communication skills, both verbal and written
  • Excellent customer service and phone etiquette
  • Administrative experience in a customer-focused environment
  • Proficiency in data entry and analysis skills
  • Ability to handle sales inquiries and provide effective solutions

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Vision care

Flexible language requirement:

  • French not required

Schedule:

  • 8 hour shift

Application question(s):

  • Do you own or have access to a reliable vehicle? We ask because bus service to our location is limited.

Education:

  • Secondary School (required)

Experience:

  • customer service: 2 years (required)

Language:

  • English (required)

Licence/Certification:

  • class five drivers license (required)

Work Location: In person

Expected start date: 2025-01-02


Tailor Your Resume for this Job


Share with Friends!

Similar Jobs


United Landscapes United Landscapes

Payroll Coordinator/Finance Assistant

Company OverviewUnited Landscapes is a full-service landscape company. We create, transform and mai…

Full Time | Kelowna, Canada

Apply 1 day, 3 hours ago

Coliban Water Coliban Water

Capital Portfolio Coordinator

Description: About the Role We’re seeking a dynamic Capital Portfolio Coordinator to join our Asse…

Full Time | Bendigo, Australia

Apply 2 days, 3 hours ago

GuentherTech GuentherTech

It Dispatch Coordinator

About the Role We’re currently seeking a Dispatch Coordinator to manage the daily scheduling …

Full Time | Wellesley, Canada

Apply 4 days, 3 hours ago

HII HII

Wing Unit Program Coordinator (Military Operations Analyst 1)

Date: Oct 24, 2025 Location: Castello d'Aviano, PN, ITA, Pordenone, Italy Company: HII's Mission Te…

Full Time | Castello d’aviano, Italy

Apply 5 days, 2 hours ago

Device Technologies Australia Pty Ltd Device Technologies Australia Pty Ltd

Customer Service Coordinator - Hospequip

HospEquip Pty Ltd HospEquip Melbourne - Permanent - Full time Job ID# 493628 Posted 16 Sep 2025 Clo…

Full Time | Melbourne, Australia

Apply 5 days, 3 hours ago

Device Technologies Australia Pty Ltd Device Technologies Australia Pty Ltd

Digital Coordinator

Device Technologies Australia Pty Ltd Marketing and Digital Sydney - Permanent - Full time Job ID# …

Full Time | Sydney, Australia

Apply 5 days, 3 hours ago

Toronto Psychology Clinic Toronto Psychology Clinic

Intake Assistant

About UsThe Toronto Psychology Clinic is a rapidly growing and busy private practice providing psyc…

Full Time | Toronto, Canada

Apply 6 days, 3 hours ago

Cater Care Cater Care

Part-Time Catering Assistant - Aged Care | Manly

Description: The role: Cater Care seeks to appoint a Part-Time Catering Assistant at one of our key…

Part Time | Manly, Australia

Apply 6 days, 3 hours ago