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Customer Information Representative

Posted on June 2, 2026

Toronto, Canada
0 - 0 USD (yearly)

Temporary

Customer Information Representative job opportunity

JOB INFORMATION

Requisition ID: 12973
Number of Vacancies: 1
Department: Marketing and Customer Experience - Customer Service
Salary Information: $27.93 - $34.90
Pay Scale Group: CS11 (CAN/A/M/CS11)
Employment Type: Temporary - Hybrid
Vacancy: Existing
Weekly Hours: 35 Off Days: Various Shift: Various
Posted On: June 2, 2026
Last Day to Apply: June 10, 2026
Reports to: Supervisor, Customer Information

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

We’re excited to offer a temporary Customer Information Representative opportunity within the Marketing and Customer Experience Department. This role involves day and afternoon shifts, as well as weekend availability.

What Qualifications Do You Bring?

Strong verbal communication skills, including a patient and courteous manner and a clear, professional voice for effective interaction with the public.
Excellent knowledge of the City of Toronto and TTC services.
Proficiency in using a personal computer and customer service software.
Demonstrated customer service experience with proven ability to deliver superior service.
Post-secondary education, previous call centre experience, and knowledge of additional languages are considered assets.
Ability to quickly acquire and maintain comprehensive knowledge of the Ontario Human Rights Code and Related Orders, including disability accommodation and accessibility requirements for passengers and employees.

What You Will Do?

As a Customer Information Representative you will:

Respond to public inquiries by phone regarding TTC routes, schedules, fares, special services, stop locations, points of interest in Toronto, and general TTC policies.

Deliver first-contact resolution, fulfill requests for TTC route schedules and literature, and redirect inquiries to the appropriate departments when necessary.

Provide transit information at external events as required and perform related duties as assigned.

Promote and demonstrate behaviors that foster diversity, inclusion, and respect, ensuring a work and service environment free from discrimination and harassment.

Support accessibility by helping remove barriers and accommodating employees and customers in accordance with TTC’s commitments under the Ontario Human Rights Code (OHRC), the Accessibility for Ontarians with Disabilities Act (AODA), and TTC policies.

Participate in the TTC Customer Service Ambassador Program.

What We Offer

Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or Jobs@ttc.ca . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

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