Customer Relation Executive

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• Manage and maintain the CRM system, ensuring accurate and up-to-date customer data.
• Manage Digital Marketing Leads and Align to the team.
• Develop and implement customer engagement and retention strategies
• Analyze customer data to identify trends, opportunities, and areas for improvement
• Coordinate with sales teams to track leads, conversions, and pipeline status
• Ensure timely follow-ups on inquiries, complaints, and service requests
• Generate periodic reports on customer behavior, sales performance, and CRM metrics
• Support marketing campaigns through database management and targeted communication
• Improve customer satisfaction through proactive relationship management
• Train and guide team members on CRM usage and best practices
• Monitor customer feedback and work with internal teams to resolve issues
• Strong knowledge of CRM tools (Salesforce, Zoho CRM, HubSpot, or similar)
• Excellent communication and interpersonal skills
• Data analysis and reporting skills
• Problem-solving and customer-centric approach
• Team management and coordination abilities
• Attention to detail and organizational skills

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Application Question(s):

• Salary is Up to 28k take home interested can apply: yes
• Need to manage digital marketing leads: yes
• Generate periodic reports on customer behavior, sales performance, and CRM metrics : yes
• Strong knowledge of CRM tools (Salesforce, Zoho CRM, HubSpot, or similar) : yes
• Experience in manufacturing/packaging industry is an added advantage : yes
• 3 years of experience in CRM, customer service, or sales coordination : yes

Experience:

• Customer service executive: 3 years (Preferred)

Work Location: In person