Customer Relationship Executive

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Job Title: Customer Relationship Executive (Sales & CRM)

• Industry: Real Estate
• Experience: 0–5 Years
• Location: Pune, MH
• Employment Type: Full-Time

Role Overview

We are looking for our client for a result-driven and energetic Customer Relationship Executive who can actively contribute to lead conversion, customer engagement, revenue generation, and post-sales relationship management. The ideal candidate will support the sales team in converting prospects into customers while ensuring a superior buying experience.

Key Responsibilities

• Handle inbound and outbound sales calls to generate site visits and bookings.
• Follow up with leads generated through digital campaigns, channel partners, and walk-ins.
• Coordinate and schedule site visits; assist the sales team in closing deals.
• Maintain regular follow-ups with prospective buyers to improve conversion ratio.
• Track leads in CRM and ensure accurate sales funnel management.
• Support collection follow-ups and ensure timely payment realization.
• Upsell / cross-sell add-on services, inventory upgrades, and referral programs.
• Maintain strong relationships with existing customers to generate repeat business and referrals.
• Handle objections and negotiations in coordination with the sales manager.
• Ensure achievement of monthly sales targets and KPIs.

Key Performance Indicators (KPIs)

• Lead-to-site visit conversion ratio
• Site visit-to-booking ratio
• Revenue contribution
• Collection efficiency
• Customer retention & referral generation

Required Skills

• Strong persuasive and negotiation skills
• Excellent verbal and written communication
• Sales-focused mindset with target orientation
• Ability to handle objections confidently
• Good understanding of real estate sales cycle (preferred)
• Proficiency in CRM tools and MS Office

Educational Qualification

• Graduate in any discipline
• MBA (Marketing / Sales) preferred but not mandatory
• Experience
• 0–5 years in Real Estate Sales / CRM / Tele-sales / Direct Sales
• Freshers with strong sales aptitude are welcome

Compensation Structure

• Fixed Salary + Attractive Performance-Based Incentives
• High earning potential based on sales performance

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Work Location: In person