Customer Sales Support Representative

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Job Overview: We are seeking a dedicated and empathetic Customer Sales Support Representative to join our team. You will be responsible for providing top-notch service to our customers by addressing their inquiries, resolving issues, and ensuring a seamless experience. This role is ideal for a problem-solver with excellent communication skills who enjoys working in a fast-paced environment.

Key Responsibilities:

• Handle customer inquiries regarding their contract, products, or services
• Provide accurate information regarding products, services, policies, and account details
• Troubleshoot customer issues and ensure timely resolution
• Document interactions and maintain records of customer requests and resolutions
• Escalate complex issues to the appropriate departments when necessary
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Follow up with customers to ensure their issues are resolved to their satisfaction

Requirements:

• Proven experience in customer service or support role
• Excellent verbal and written communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Problem-solving skills with a high level of attention to detail
• Proficiency with CRM software, Microsoft Office, and other standard office applications
• Ability to work independently and as part of a team
• High school diploma or equivalent; additional certifications or education in customer service or related fields are a plus

Job Type: Full-time

Pay: $800.00 - $1,200.00 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Professional development assistance

Shift:

• 8 hour shift
• Day shift

Work Location: In person