Customer Service Advisor

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Introduction:
Love helping customers and have a passion for automotive? At Fulcrum Suspensions, every day is a new opportunity to build relationships, deliver exceptional customer service, and be part of an incredible team – all while enjoying real work-life balance.

Why Join Us?

Step into a unique opportunity to create a legacy!

Monday to Friday work – No weekends!

Generous staff discounts across all Zeder brands.

The opportunity to develop your automotive knowledge and progress your career within a growing business.

Work in Fulcrum Suspensions biggest workshop!

Description:
About the Opportunity

We're looking for an enthusiastic Customer Service Advisor to join our team at Fulcrum Suspensions Capalaba.

In this role, you’ll:
Deliver outstanding customer service across the front counter, phone, and email.

Assist customers with product enquiries, quotations, bookings, and service recommendations.

Coordinate workshop bookings and keep customers informed throughout their service experience.

Work closely with the Store Manager and Technicians to ensure smooth daily operations.

Support sales by identifying customer needs and recommending suitable products and services.

Help create a welcoming, professional environment for every customer who visits our store.

About You

You could be a perfect fit if you:
Have previous experience in an automotive business, mechanical workshop, dealership, parts business, tyre store, 4x4 business, service centre, or a similar customer-facing environment.

Have experience in front counter customer service, service advising, retail sales, parts interpreting, or administration.

Are confident managing customer enquiries, quotations, bookings, and workshop schedules.

Have a good understanding of automotive terminology, job cards, invoices, and workshop processes.

Are comfortable using point-of-sale, booking, CRM, or workshop management systems.

Take pride in delivering exceptional customer service, communicate professionally, and thrive in a fast-paced team environment.

Skills and Experiences:
About Us

ZEDER Corporation is a proudly Australian owned and operated business, a world leader in automotive suspension parts, and a family for over 800 employees across Australia, US, UK, and Vietnam. We're home to the iconic brands of SuperPro, Whiteline, Nolathane, Fulcrum Suspensions, and Formula 4x4.

We're all about quality, customer service, and pioneering innovation – and we're looking for someone just like you to join our team!

Ready to Drive Your Career Forward?

If you’re passionate about cars, apply today or contact our HR team at au-hr@zedercorp.com to learn more about your future at Fulcrum!