Customer Service Agent

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Central Mountain Air is proudly emerging as one of Canada’s leading regional airlines. As we continue to expand, we are seeking an enthusiastic, customer-focused individual to join our Customer Service Agent team in Edmonton, AB! This is a position, offering the opportunity to be part of a dedicated team committed to excellence in aviation. In this role, you will work alongside crew members and ground agents to escort and board passengers, take reservations, and ensure baggage accuracy and safety. Customer Service Agents report to the Customer Service Supervisor.

Job Responsibilities

• Check-in and greeting passengers, taking reservations and handling payments (when necessary)
• Responding to passenger inquiries
• Assisting passengers with disabilities during deplaning and enplaning
• Processing baggage and cargo
• Gate operations and flight closure, communicating load counts to flight crews
• Ability to lift up to 50 lbs.
• Other duties as assigned

Job Requirements

• Superior customer service skills
• Good communication and interpersonal skills
• Ability to work independently as well as in a team environment
• Ability to work flexible hours, including split shifts and weekend coverage
• Willingness to work outside in adverse weather conditions
• Good computer skills
• A positive attitude with the ability to be flexible
• Must be able to obtain and retain an Airport RAIC

Benefits of Working at Central Mountain Air

• Standby travel within Central Mountain Air network for employees, their eligible family members, and their buddies (not including fees and taxes)

Applications can be submitted to jobs@flycma.com, please indicate the position you are applying for.

Central Mountain Air is committed to diversity and inclusion in our workplace. We strive to create a supportive, accessible, and fulfilling work environment that recognizes and celebrates the unique contributions of each employee to our company’s success. If you require accommodation during the selection process, please let us know.

We thank all candidates for their interest in Central Mountain Air; however, only those candidates who are selected to continue in the recruitment process will be contacted.

Job Type: Part-time

Pay: $18.03 per hour

Benefits:

• Disability insurance
• On-site parking
• Vision care

Ability to commute/relocate:

• Edmonton, AB T5G 0W7: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Customer Service: 1 year (required)

Work Location: In person