Customer Service Agent

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About Windsor Motors

Join one of Ireland’s leading motor retail groups, Windsor Motors, and become part of a team that places customer experience at the heart of everything we do. Our Customer Hub plays a vital role in supporting our dealerships and ensuring every customer interaction reflects the quality and professionalism we stand for.

The Opportunity

Reporting to the Customer Hub Manager, Windsor Motors Customer Hub, this is an exciting opportunity to join a newly centralised team at an early stage of its development.

This role includes the opportunity to earn up to €2,500 in performance bonus.

As a Customer Hub Agent, you will be the first point of contact for our customers, handling queries across telephone, email, and webchat. You will support a wide range of products and services across our dealerships, working closely with internal teams and external partners to deliver a seamless experience.

This role offers you the chance to:

• Play a key role in shaping a growing, centralised customer team
• Share your ideas and insights to continuously improve our customer care standards
• Develop your experience in a dynamic, evolving environment

Hours of Attendance

• 39-hour working week
• Current hours: 8:30am – 5:00pm
• Flexibility required as hours may move to a staggered pattern between:
• 8:00am – 6:00pm (Monday to Friday)
• 9:00am – 1:00pm (Saturday)

What You will Be Doing

• Managing customer queries across multiple channels and product offerings
• Understanding customer needs and responding in a way that exceeds expectations
• Acting as a customer advocate to drive positive change and enhance every interaction
• Escalating concerns or opportunities appropriately to maintain high service standards
• Working collaboratively within a dynamic team environment
• Taking ownership of queries from start to finish, connecting with colleagues across our dealerships
• Supporting and working closely with other relevant customer service areas

What We are Looking For

You are motivated, positive, and passionate about delivering exceptional customer service. You bring solid customer service experience, ideally within a contact centre environment, and you pride yourself on your ability to listen, understand, and communicate clearly and professionally.

You thrive in a changing environment, manage your time effectively, and look for ways to add value in every interaction.

While experience is important, we value attitude, commitment, and a genuine desire to make a difference above all else.

Key Skills & Attributes

• Customer and quality focused
• Strong relationship builder
• Clear and confident communicator
• High attention to detail
• Analytical and data-driven mindset
• Adaptable and open to change
• Eager to learn new skills
• Collaborative team player

Job Type: Full-time

Pay: €33,000.00 per year

Benefits:

• Bike to work scheme
• Company events
• Employee assistance program
• Gym membership
• On-site parking

Application question(s):

• Have you worked in a fast-paced customer service job before (for example, contact centre, retail, or hospitality)
• Are you comfortable speaking to customers on the phone every day?
• Are you comfortable answering customer emails and webchat messages?
• Are you available to work between 8am and 6pm Monday to Friday, and some Saturdays (9am–1pm)?
• Are you legally allowed to work in Ireland?

Experience:

• Customer service: 1 year (preferred)

Work Location: In person