Customer Service And Administration Coordinator

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Description:
We currently have an opportunity for a full-time Customer Service and Administration Coordinator to deliver exceptional customer service and ensure accurate order entry and invoicing.

What we are looking for:

• Excellent customer service skills
• Relationship building skills
• An inquisitive problem solver
• Highly organised individual with an eye for detail and good time management.
• Team player with a genuine desire to learn

Some of your day-to-day duties will include:
Capture all inbound activity including sales enquiries, accounts enquiries and workshop enquiries and respond promptly and efficiently to maintain a high level of service
Support Branch Team Leaders to log service jobs and orders accurately in the system and ensure timely follow-up
Generate invoices and assist with customer portal accounts, ensuring billing accuracy
Coordinate with team to complete orders and secure timely invoice payments; record changes re to purchase and service orders
Maintain customer databases including create, update, and maintain proper filing systems re invoicing, customer communications, and compliance

• Address customer inquiries and billing concerns while maintaining effective communication with internal teams and external stakeholders
• Provide administrative support to the team as directed

Access Hardware is Australia’s leading supplier of commercial door hardware, locksmithing, and security solutions. With a national presence and over 350 staff across the country, we support trade, commercial, and major project customers with a complete range of products and services.

We’ve recently strengthened our offering with the acquisition of API Access & Security, expanding our team and capabilities to become the largest commercial locksmith and security network in Australia.

Why Access Hardware?

Because the people we employ make it a great place to work! We invest in our teams, value diversity, and provide pathways for growth and development.

In addition, Access Hardware will provide you with:
Ongoing Training & Development
Career growth opportunities nationwide
Access to Employee Assistance Program (EAP) for you and your family
A genuinely paid parental leave scheme, and even a paid day off for your birthday

Learn more: www.Accesshardware.com.au

If the profile above sounds like you, apply now!

The successful candidate will be required to undergo a National Police Clearance.

Aboriginal and Torres Strait Islander peoples are encouraged to apply!