Customer Service And Shelter Support

E nga iwi, e nga karangatanga huri noa i te motu, tenei te mihi atu ki a koutou katoa. He piiraa tenei ki a koe. Haere mai ki te tono mo tetahi tuunga i te Kaunihera o te Taone o Ōtautahi.

The Animal Management team at the Christchurch City Council work hard to ensure the community is safe and protected from nuisance and dangerous dogs, and has a strong focus towards reuniting dogs with their owners. This position ensures the ongoing management, control and welfare of animals throughout our city continues.

This role is a part-time position, for a minimum of 15 hours per week Friday, Saturday, Sunday , you will also have the opportunity to cover absences so may work up to a maximum of 37.5 hours per week.

About the role | Ko te mahi nei

You will get to assist the animal management team by delivering excellent customer service to our hapori and ensuring the best outcomes for the animals under our care, through accurate and consistent information and administrative support. Your responsibilities include:

• Providing friendly, helpful and courteous front-line services, whilst demonstrating empathy and resilience
• Provide professional care and welfare to animals housed in the shelter facility through feeding, cleaning, and exercise of dogs.
• Receive and accurately update the Councils dog register database
• Provide educational information to the public about the control, care and welfare needs of animals and responsible dog ownership
• Provide general care and maintenance of the shelter complex
• Complete the associated documentation in respect of the release of dogs from the shelter.

About you | Ko Koe Tēnei

To be successful in this role you will:

• Be competent in using systems that assist in essential administration functions such as financial transactions and data entry.
• Have strong communication skills with the ability to exercise empathy when dealing with the needs of our customers who are often in highly emotional situations
• Be physically fit as daily exercising of our dogs and cleaning is essential to the role

Advanced animal handling skills are required, however, training in animal behaviour and temperament assessment, dog micro-chipping and verification and extra animal handling processes will be provided.

What's in it for you? He aha ngā hua ki a koe?

Working for the Christchurch City Council allows you to contribute directly to the community and make a positive impact on the lives of residents and visitors. You will also benefit from:

• Access to training programmes, workshops, and development opportunities
• Collaboration - exposure to wider areas of the organisation
• Benefits - a variety of benefits for Council staff from health schemes to retail discounts.

If you have excellent administration and customer service skills and a passion for animal welfare apply today to join our team in this rewarding role!

Additional Information | Ko ētahi atu kōrero:

At the Christchurch City Council, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with the job description, we encourage you to apply anyways.

We understand that recruitment processes can be challenging. If you require any support or adjustments to help you put your best foot forward, please reach out to us at jobs@ccc.govt.nz

Hours of work - Friday 7 hours, Saturday 9am-1pm, Sunday 9am - 1pm. 15 hours per week minimum.
Position - Permanent Part-time
Location - This position is primarily based at 10 Metro Place, Bromley
Salary - The hourly rate for this role goes from $27.80 - $31.68. Starting rates will be based on knowledge, skills and experience the successful candidate brings to the role, and relativities both, within the immediate team and in the broader organisation for the same or similar roles.

Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.