Business Support Officer

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Introduction:
The sport generates $844.8 million in economic activity, about $3 billion in wagering, returns $70 million in prizemoney, and directly involves over 18,000 people.

Our vision for Victorian greyhound racing is "a vibrant and inclusive sport underpinned by world leading animal welfare and integrity". GRV's strategic priorities include world leading integrity and welfare, growing the audience and fan base, proactively sharing our stories and investing for now and the future.

Description:
The Greyhound Racing Integrity & Welfare (GRIW) department plays a critical role in upholding the integrity and welfare standards of the sport. It encompasses Stewarding, Integrity Operations, Veterinary Services, Animal Welfare and Legal Services all working together to ensure transparent, fair and welfare centred racing.

We are seeking a motivated and detail-oriented Business Support Officer to provide essential administrative, operational and customer support across GRIW. This role primarily supports the Animal Welfare Manager, Chief Steward, Deputy Chief Steward, Stewarding team, Chief Veterinarian and Integrity Operations. It also provides assistance to the GRIU Legal Services Officer when required. Oriented Business Support Officer to provide essential administrative, operational and customer support across GRIW. This role primarily supports the Animal Welfare Manager, Chief Steward, Deputy Chief Steward, Stewarding team, Chief Veterinarian and Integrity Operations. It also

This is a fantastic opportunity for someone who thrives in a fast paced, varied environment and is passionate about supporting the integrity and welfare of the sport

Key Responsibilities

In this role, you will:
Race Day & Data Integrity

• Coordinate and authorise key data updates (e.g., swabs, penalties, trials, veterinary data).
• Process scratching’s, late scratching’s and veterinary clearances.
• Investigate and resolve time sensitive participant queries, including nomination issues which can include sensitive participant queries, including nomination issues.
• Follow up race day reports, liaise with Welfare team on injuries, and ensure timely sample tracking.
• Prepare weekly reports on sample results and liaise with RASL.
• Maintain required spreadsheets, records and evidence to support data integrity.
• Load VRT outcomes and ensure finance is advised of prize money adjustments.

Stewards Panel & Veterinary Services Support

• Triage calls and manage shared inboxes on behalf of Chief and Deputy Chief Steward.
• Organise transcripts, case management filing, and appeal paperwork (VRT, VCAT, Supreme Court).
• Support death record coordination and liaison with veterinary and investigative teams.
• Schedule meetings and support administrative requirements for Stewarding and Veterinary Services.

Animal Welfare & Retirement

• Manage the Welfare shared inbox and triage matters appropriately.
• Support the implementation of greyhound retirement rules, policies and processes.
• Administer welfare programs, including the Greyhound Recovery Initiative (GRI).
• Assist with welfare investigations, irregular retirements, emergency responses, and case progression.
• Liaise with councils, shelters, pounds and welfare groups regarding greyhound rehoming or returns.

Greyhound Microchip Registry

• Record and track surrendered greyhounds and liaise with registered shelters/pounds.
• Work with local councils and welfare groups to ensure accurate and compliant record keeping.

Procurement & Operational Support

• Coordinate procurement requirements and workplace transactions for multiple managers.
• Manage uniform orders, race day supplies, accommodation bookings and catering.
• Assist GRIW Legal Services Officer when required and support broader GRIW initiatives.
• Contribute to continuous improvement and actively participate in team engagement.

About You

You will bring:
Experience & Knowledge

• 2+ years’ experience in a busy administrative role with extensive customer contact.
• Strong customer service skills, including managing challenging situations.
• Experience with data entry, records management and working in compliance driven environments.
• Knowledge of greyhound racing or interest in learning (desirable).

Skills

• Excellent organisational, time management and prioritisation skills.
• Strong written and verbal communication skills.
• High attention to detail and accuracy in data processing.
• Ability to work effectively with colleagues across all levels.
• Proficiency in MS Office (Word, Excel, Outlook).

Attributes

• Professional, adaptable and calm under pressure.
• Strong appreciation for rules, regulatory processes, and integrity.
• Ability to maintain confidentiality and work both independently and as part of a small team.
• Resilience to work with sensitive animal welfare material.

Skills and Experiences:
Let's talk benefits!

When you join our team, you become part of something bigger as we're all here to make a positive difference.

We'll provide you with interesting and rewarding work, alongside ongoing professional development, and work-life balance.

We support our people with access to free and confidential counselling, our in-house wellbeing program to help you THRIVE, dress for your day, and dog friendly workplaces.

GRV is proud to be an endorsed employer for all women - check out our WORK180 profile to find out more!

Interested? Apply today!

To apply, click apply now to be taken to our careers centre.

Your application must include a cover letter addressing the skills, knowledge, experience described above and a copy of your CV/resume.

Applications close 18 February 2026

For a copy of the position description, click here

We also encourage you to review the relevant job demand checklist so you understand the inherent physical, sensory, and psychosocial demands of this position.

For more information, email careers@grv.org.au.

GRV is committed to building a workplace that not only respects but embraces difference and sees diversity as an essential part of our success.

GRV is driven by our values and strives for a culture of inclusion where all people feel respected, valued, listened to, inspired and that they belong.

All offers of employment will be subject to a satisfactory police check and all employees must reside in Australia and have the right to work in Australia.

While we appreciate the great work undertaken by our recruitment agency partners, we're managing this opportunity directly.