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Customer Service Clerk
Posted on May 5, 2025
- Auburn, United States of America
- No Salary information.
- Full Time

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GENERAL SUMMARY:
Under the general supervision of the Director of Technical and Employee Services, responsible for managing incoming phone calls and correspondence in the office. Position is expected to perform a variety of clerical, administrative, technical, and customer service tasks including interaction with customers both in person and on the telephone.
ESSENTIAL JOB FUNCTIONS:
¨ Provides assistance to customers by phone and in person. Answers questions, provides information, and resolves problems.
¨ Receives cash payments from walk-in customers, provides receipts, and records payment information into the computer system. Files paid bills according to filing system.
¨ Maintains a daily cash drawer and balances it at the end of each business day.
¨ Maintains customer information records and updates records as necessary.
¨ Attends monthly Board of Trustees meetings and takes minutes. Prepares information packets and sends to Trustees prior to meeting.
¨ Maintains appointment records for Trustees, communicates with Trustee’s prior to meeting to ensure we have a quorum.
¨ Attends Watershed Protection Commission Meeting and Takes Minutes.
¨ Occasionally provides training to other employees on customer billing procedures.
¨ Assists with other clerical, administrative, and customer service duties as required.
¨ Receives, monitors and tracks all dig safe records, ensures program compliance.
¨ Performs special projects and other related duties as required, directed, or as the situation dictates.
¨ Maintains regular, predictable and reliable attendance.
¨ Maintains excellent communication and fosters a collaborative working environment with all departments as well as with the public.
¨ Places an emphasis on safety, efficiency, quality, and productivity.
¨ Follows all District policies.
EDUCATION & EXPERIENCE:
Duties require knowledge equivalent to a high school diploma and one to three years of experience in, customer service, billing, and general office/clerical work. Must be able to obtain a Grade 1 Water Distribution system License and a Grade 1 Sewer Collection System License within 1 year of hire.
Job Type: Full-time
Pay: From $23.17 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Auburn, ME 04212 (Preferred)
Ability to Relocate:
- Auburn, ME 04212: Relocate before starting work (Preferred)
Work Location: In person
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