Customer Service Clerk

GENERAL SUMMARY:

Under the general supervision of the Director of Technical and Employee Services, responsible for managing incoming phone calls and correspondence in the office. Position is expected to perform a variety of clerical, administrative, technical, and customer service tasks including interaction with customers both in person and on the telephone.

ESSENTIAL JOB FUNCTIONS:

¨ Provides assistance to customers by phone and in person. Answers questions, provides information, and resolves problems.

¨ Receives cash payments from walk-in customers, provides receipts, and records payment information into the computer system. Files paid bills according to filing system.

¨ Maintains a daily cash drawer and balances it at the end of each business day.

¨ Maintains customer information records and updates records as necessary.

¨ Attends monthly Board of Trustees meetings and takes minutes. Prepares information packets and sends to Trustees prior to meeting.

¨ Maintains appointment records for Trustees, communicates with Trustee’s prior to meeting to ensure we have a quorum.

¨ Attends Watershed Protection Commission Meeting and Takes Minutes.

¨ Occasionally provides training to other employees on customer billing procedures.

¨ Assists with other clerical, administrative, and customer service duties as required.

¨ Receives, monitors and tracks all dig safe records, ensures program compliance.

¨ Performs special projects and other related duties as required, directed, or as the situation dictates.

¨ Maintains regular, predictable and reliable attendance.

¨ Maintains excellent communication and fosters a collaborative working environment with all departments as well as with the public.

¨ Places an emphasis on safety, efficiency, quality, and productivity.

¨ Follows all District policies.

EDUCATION & EXPERIENCE:

Duties require knowledge equivalent to a high school diploma and one to three years of experience in, customer service, billing, and general office/clerical work. Must be able to obtain a Grade 1 Water Distribution system License and a Grade 1 Sewer Collection System License within 1 year of hire.

Job Type: Full-time

Pay: From $23.17 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Commute:

• Auburn, ME 04212 (Preferred)

Ability to Relocate:

• Auburn, ME 04212: Relocate before starting work (Preferred)

Work Location: In person