Customer Service Consultant

Introduction:
About US:
Be part of a fast-growing, highly successful global finance business that does things differently. Our finance product portfolio is a mix of established and new products that help hospitality businesses get started and grow. We are genuinely committed to helping our customers achieve their dreams, and we’ve already invested more than $2bn in the hospitality industry globally.

We are excited about our future, and we are really excited about yours!

About This Opportunity:
As a primary point of contact for customer enquiries, this role is designed to support our sales team and ultimately help our customers to achieve their dreams.

As a resourceful and proactive problem-solver, you will provide timely and professional responses to a range of differing customer requests. To enhance our customer’s experience, this role will oversee the sales pipeline, from processing applications and credit submissions, right through to working with our Sales Fulfilment team to ensure that contracts are processed and settled smoothly.

Our New Zealand office is located in Penrose, with free onsite parking available.

Your Role Will Include:
Increasing Capacity for the Sales Team: Take responsibility for managing customer queries, overseeing the sales pipeline, thereby allowing our sales team to focus more on strategic sales activities and business development opportunities.

Efficient Contract Management: Collaborate with a range of stakeholders to ensure that contracts are processed and settled smoothly and efficiently, minimising delays and improving overall workflow.

Customer and Dealer Partner Support: Deliver professional and timely responses to all customer and dealer partner’s queries, adhering to agreed service standards and ensuring a high level of satisfaction.

Relationship Building: Establish and maintain strong operational relationships with key internal and external stakeholders to provide high quality operational support.

Process Improvement: Identify and implement opportunities to enhance our customer and dealer partner’s experience through process alignment and continuous improvement initiatives.

What You’ll Need to Succeed:
2+ years’ experience in a B2B sales-oriented or sales support role.
Proven experience in administration or customer service.
Understanding of the finance and hospitality industries is highly regarded.
Ability to build and maintain productive partnerships with internal and external stakeholders.
Be a resourceful, proactive and outgoing problem solver.
Experience with Salesforce or other CRM systems.
Effective written communication skills.
Strong organisational skills with well-developed time management capabilities.

The Perks:
Competitive Salary & Flexibility: We offer a competitive salary and a range of flexible working options to support a positive work/life balance for all our people.
Top-Ranked Workplace: SilverChef ranked #1 Top Inspiring Workplace in Australasia 2024 and among the top ten in the AFR’s Best Places to Work 2024.
Development Opportunities: We invest in your personal and professional development, offering ample opportunities for growth.
Career Progression: We are a high-growth company focused on career development – 19% of our people were supported to achieve a promotion, secondment, or internal move during FY2024.
Purpose-Led Culture: We are a purpose and values-led business where attitude and behaviours are valued alongside performance, creating a vibrant, positive, and supportive workplace.
Certified B Corp: SilverChef is a Certified B Corp – part of a global movement of businesses that balance profit with purpose.

SilverChef provides a welcoming environment where our people can bring their authentic selves to work each day. We value diversity of culture, ethnicity, race, gender identity, nationality, age, colour, religion, disability, sexual orientation and beliefs – because diverse perspectives make for better decision-making, enhanced problem-solving and brilliantly creative teams.

Don’t miss out on this fantastic opportunity! Apply now and be part of something special.