Customer Service Coordinator

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Introduction:
About Us

Cubis Systems designs, manufactures, and distributes high-quality precast concrete and plastic pits, covers, and construction accessories for the communications, transport, energy, and water sectors.

We partner closely with our customers and focus on innovation, reliability, and service excellence, delivering practical solutions on time and on budget. As part of the CRH Group, we offer stability, scale, and genuine long-term career opportunities.

Description:
Why Join Us

Friendly, fast-paced team environment
Clear career pathways and development opportunities
Exposure to large-scale infrastructure projects
Global opportunities across the CRH network
A role where you’ll be trusted, busy, and valued

The Opportunity

We’re looking for two energetic, capable Customer Service Coordinators to join our Carrum Downs team on a permanent full-time basis.

This is not a passive call-centre role. You’ll be at the centre of the action, supporting sales, production, logistics, and customers across Australia. If you enjoy variety, problem-solving, and being relied on, this role will suit you.

We’re looking for people who can hit the ground running, bring positive energy, and take ownership of their work.

What You’ll Be Doing

Act as a key point of contact for customers, resellers, and internal stakeholders
Manage end-to-end customer enquiries, orders, and issue resolution
Provide accurate pricing, delivery timelines, and product information
Enter and manage orders, quotes, and invoices within the ERP system
Support Business Development Managers with timely, accurate administration
Coordinate quoting, follow-ups, and quote tracking
Assist with estimating and preparation of accurate quotes
Liaise with Production, Logistics, Finance, IT, and Procurement teams
Monitor inventory levels and support demand planning
Identify opportunities to improve systems, processes, and customer experience

About You

Proven experience in a customer service or sales support role (essential)
Comfortable working in a fast-paced, operational environment
Experience in manufacturing, construction, or infrastructure (highly regarded)
Strong communication skills and attention to detail
Experience using Epicor (highly regarded) or confident using a tier 1 ERP system.
A proactive team player with a can-do attitude
Someone who enjoys solving problems and delivering great service

Why Cubis Systems

Safety-first, performance-driven culture
Supportive leaders who value initiative and accountability
Real opportunity to grow as the business grows
Rapidly growing business
A role that genuinely matters to customers and the wider team

If you’re looking for a hands-on customer service role where experience is valued, pace is high, and no two days are the same, we’d love to hear from you.