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Customer Service Coordinator
Posted on Oct. 15, 2025
- Edinburgh North, Australia
- 0 - 0 USD (yearly)
- Full Time
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Introduction:
Civilmart is a multi-national manufacturer of civil concrete products supplying to sectors such as residential development, local governments, water authorities, civil infrastructure, irrigation, the plumbing, and drainage market. We are renowned for being one of the largest producers of precast concrete in Australia! With our operations now expanding across QLD, WA NSW, ACT, VIC, and SA across 29 different sites!
Description:
As the Customer Service Coordinator, you're the go-to for customers and the internal champion for their needs. You will partner with Sales Representatives and our wider network to manage the quote-to-revenue process, ensuring every project runs smoothly, every delivery is on time, and every customer walks away impressed.
You will undertake a variety of activities including:
- Managing customer orders and queries; whether by phone, email, or in person with professionalism and care.
- Qualifying needs, negotiating expectations, and keeping customers informed about production and inventory.
- Creating quotes and following through to win business.
- Coordinating delivery details keeping everyone in the loop.
- Building strong relationships with project stakeholders and monitoring progress.
- Access to a variety of discounts and services through the Flare Benefits Platform
- Ongoing training and development opportunities.
- Regular remuneration reviews
- Access to novated leasing
What You’ll Bring
- Exceptional communication and active listening skills.
- Attention to detail and ability to problem solve.
- Ability to work collaboratively and manage multiple priorities.
- Familiarity with Microsoft Office and enterprise systems.
- Previous experience in a customer service role.
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