Customer Service Coordinator

About Zoom Drain New England

Zoom Drain - New England is a fast growing, progressive, customer service oriented company. We are best known for our fast service times and our focused customer solutions. We have first class facilities, a great work environment and we offer continuous training to help our employees advance their careers. At Zoom, we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction.

The Customer Service Coordinator is an integral part of our daily operations. This position is the first point of contact for our clients and ensures that they are treated with compassion, kindness, and efficiency. We’re looking for people who are confident and value ownership in their role. This isn’t a job, it’s the start (or continuation) of a great career!

Customer Service Coordinator Benefits | WHAT WE OFFER

• Bonus Opportunities
• Medical / Dental Benefits
• Retirement Plan
• Paid Time Off / Holidays
• Company Gatherings
• Recognition & Rewards
• Positive Team Atmosphere
• Salary range of $19-$25 per hour depending on experience

Customer Service Coordinator Responsibilities | WHAT YOU'LL BE DOING

• Effectively manage incoming calls from clients
• Follow communication procedures, guidelines, and policies
• Schedule & Communicate with technicians to meet customer requirements
• Provide accurate, valid, and complete information to our clients
• Assign work orders based on priority to the available work force
• Make customer follow-up calls
• Go the extra mile to engage clients
• Track advertising sources
• Perform customer surveys
• Assist with direct mail and various marketing efforts
• Other duties and projects as assigned

Customer Service Coordinator Qualifications | WHAT YOU BRING

• Strong phone contact handling skills and active listening
• Client orientation and ability to adapt/respond to different types of customers
• Applicants should have basic computer/typing skills and knowledge of Microsoft software programs
• Experience with dispatch software such as Service Titan a plus but not required
• This position requires a reliable, customer-oriented professional who can perform multiple tasks, prioritize and manage time effectively
• Establish effective professional relationships with customers and co-workers
• Communicate effectively orally and in writing
• Ability to work remotely during off hours for on call phone coverage
• Pass drug screening and background check
• Reliable transportation to/from work
• Each location is independently owned and operated.