Customer Service Coordinator - International Assistance

We have an exciting opportunity for Assistance Coordinators to join our Melbourne-based team.

Reporting to the Regional Manager – International Assistance, the Assistance Coordinator will be responsible for providing a proactive, professional and timely response to requests for travel, medical and security assistance by delivering cost effective and customer focused solutions. We are ideally looking for candidates with 2 years experience in an Assistance Coordinator role, but are also keen to meet candidates with travel and or customer service experience.

If you have clear decision making, negotiation and collaboration skills, you may be the person we are looking for, so please read on!

We are looking for candidates with good geographical knowledge and excellent written and verbal communication skills. In addition we would like to see:

• Positive and can-do approach to all tasks.
• The ability to work calmly under pressure.
• The ability to build positive relationships with their team, managers, clients and peers.
• The ability to be responsive and empathetic to the needs of others.
• The ability to communicate professionally, employing excellent listening skills.
• The ability to build relationships with clients quickly over the telephone and respond respectfully and positively to the client’s needs.

Previous experience working in an Assistance Coordinator or similar role, other modern language skills, and knowledge and experience of working within the travel insurance arena are an advantage but not a requirement.

About The Role

In this role of Assistance Coordinator, you will be:

• Creating case files capturing all relevant information accurately and provide a synopsis of each situation.
• Providing advice to customers and assist them through any required claiming process, and
• Confirming eligibility of each claimant and ensure all data is captured accurately.

You will be working as part of a team and will find that the work is rewarding and varied.

The role we are recruiting for is a full time role- 40 hours per week / 80 hours per fortnight. In line with business requirements shifts of 10 hours are worked Monday to Sunday on a rostered basis between the hours of 08:00 to 22:00

Required Criteria

• Strong communication skills
• Good Geographical knowledge
• Team work

Desired Criteria

• Modern languages
• Case Management experience
• 2 years' experience in Travel and Medical Assistance

Skills Needed

Salary

$60,000.00 per year