Customer Service Executive

Our esteemed client, an established MNC, is searching for a Customer Service Executive:

Job Responsibilities

• Serve as the frontline representative of the company, ensuring a professional and customer-centric approach.
• Identify and respond to customer needs by providing appropriate technical advice and solutions.
• Collaborate with internal and external stakeholders, including customers, contractors, and workshop personnel, to facilitate seamless service delivery.
• Prepare and process quotations, debit notes, credit notes, work orders, material requisitions, and invoices.
• Provide technical recommendations and guidance to customers regarding service and repair needs.
• Negotiate repair pricing with customers while ensuring service quality and cost-effectiveness.
• Recommend service contracts where applicable to enhance customer support.
• Raise job orders to workshops and contractors, ensuring timely and efficient service execution.
• Coordinate with service controllers and contractors to maintain quality standards and reasonable pricing for services rendered.
• Monitor and follow up on vehicle servicing and repairs, keeping customers informed of progress and expected timelines.
• Maintain and update service schedules, vehicle collection details, and customer communications.
• Conduct preliminary investigations into customer complaints and propose solutions within established guidelines.
• Escalate complex or urgent issues to supervisors for further resolution.
• Facilitate the collection of payments for services rendered.
• Perform additional duties as assigned by supervisors.

Job Requirements:

• Minimum NTC in Automotive Technology or a Diploma in Engineering (Land Transport) or a related field.
• At least 2-3 years of experience in customer service or relevant experience in the automotive repair industry.
• Strong problem-solving skills and a customer-oriented mindset.
• Proficiency in Microsoft Word and Excel.
• Familiarity with Maximo system is an added advantage.

Additional Information:

• Salary: Up to SGD 3,000 + Incentive + Flexi +AWS +VB (2 - 3 Months)
• Working Location: Changi
• Working Hours: Monday to Friday: 08:30 AM - 05:30 PM, Alternate Saturdays: 08:30 AM - 12:30 PM

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

tstar.recruit.pte.ltd+candidate+jl45yw365@mail.manatal.com

*We regret that only shortlisted candidates will be notified*

TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)

Job Types: Full-time, Permanent

Pay: $2,600.00 - $3,000.00 per month

Schedule:

• Monday to Friday
• Weekend availability

Supplemental Pay:

• 13th month salary
• Performance bonus

Work Location: In person