Customer Service Officer

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Introduction:
About Sydney Catholic Early Childhood Services (SCECS)

Sydney Catholic Early Childhood Services (SCECS) is a not-for-profit organisation dedicated to supporting children and families within our Catholic schools and parishes. SCECS delivers high-quality education and care while fostering strong connections within the Catholic community. By joining SCECS, you become part of a purpose-driven organisation committed to making a positive impact.

Description:
Join Our Team as a Customer Service Officer! (Parental Leave Cover)

• Be the friendly face and voice of SCECS
• Make a real impact with opportunities to learn
• Grow your career in a rewarding sector with a supportive team

About Us

At Sydney Catholic Early Childhood Services (SCECS), we believe in shaping bright futures for children and families. As a not-for-profit organisation, we provide high-quality Preschool, Long Day Care, and Out of School Hours Care services within the Sydney Archdiocese.

We’re not just about care—we’re about community. Our passionate and qualified educators work closely with Catholic schools and local parish communities to create a warm, supportive, and inclusive environment for children and families alike.

When you join SCECS, you’re joining a team that’s dedicated to making a meaningful difference.

About the Opportunity

We’re looking for a friendly, organised, and detail-oriented Customer Service Officer to be the first point of contact for our customers. Reporting to the Senior Customer Service Officer, your role will involve responding to inquiries, supporting families with enrolments, navigating and investigating requirements related to the Child Care Subsidy and family assistance law, while supporting Coordinators to confidently manage our CCMS and ensure accurate processes are being used.

You’ll play a key role in ensuring our families feel welcome and supported, and you’ll help us maintain the high standards that make SCECS a trusted name in early childhood care.

What You’ll Be Doing

• Providing exceptional customer service via phone and email.
• Supporting service staff to confidently manage our CCMS and ensure accurate processes are being used.
• Delivering efficient and effective administrative support to the SCECS teams.
• Collaborating with colleagues to provide seamless service to families and staff.

What We’re Looking For

We’re after someone who thrives on helping others, stays calm under pressure, and loves a bit of problem-solving. Here’s what we’re hoping you’ll bring to the table:

Essential Skills and Experience:

• Hands-on experience with Xap Childcare Management System (bookings,

payments/billing, childcare subsidy submissions & family assistance law).

• A solid understanding of the Child Care Subsidy process.
• Advanced proficiency in Microsoft Office and confidence with Google applications.
• Highly effective written and verbal communication skills, with a professional and friendly telephone manner.
• Work independently to manage and prioritise day-to-day tasks.
• Take initiative in solving problems.
• Collaborate effectively with team members when necessary, while also managing individual responsibilities autonomously.
• Demonstrate a proactive attitude in seeking out opportunities for improvement and growth.
• Strong interpersonal skills with the ability to work collaboratively as part of a team.
• Proven ability to manage competing priorities, meet deadlines, and problem-solve independently.
• Impeccable attention to detail.

Desirable Skills and Experience:

• Experience working in the early childhood education sector or a willingness to quickly learn about it.
• Relevant qualifications in administration or a related field.

What’s in It for You?

• A role where your contributions make a genuine impact on children, families, and the community.
• A supportive, welcoming team environment where your skills are valued.
• Opportunities to learn, grow, and develop your career in a rewarding sector.

Ready to Make a Difference?

We’d love to hear from you! To apply, please submit:
1. Your resume
2. A cover letter outlining your suitability for the role

Important Information

• Parental Leave Cover
• Starting: Now till January 2027 ( With the chance of extending)
• Location: Leichhardt, Sydney NSW (travel required to the office 4 days a week).
• Working Hours between: 8 AM – 5 PM.
• Working with Children Clearance: This is a child-related role, so a valid Working with Children Check is required prior to starting.
• Applicants must have current and valid working rights in Australia (visa sponsorship is not available).

If you have any questions, reach out to our Careers Team at scecs.careers@syd.catholic.edu.au.

Click Apply to begin your journey with us. Let’s make a difference together!