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Customer Service Officer
Posted on Feb. 11, 2025
- Auckland City, New Zealand
- No Salary information.
- Full Time

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- Answering customer calls to handle general product enquiries.
- Ensuring all client requests and orders are completed in line with company procedures.
- Managing and resolving customer complaints to resolution or re-direct appropriately.
- Accurately managing and maintaining client records within systems aligned to company procedures.
- Demonstrating a sound knowledge of veterinary products to support clients with correct information on our range of services and products.
- Administration, order processing, email correspondence, and data entry using a CRM.
- Animal Health, Veterinary Practise experience or Animal Health knowledge and training is highly desirable.
- Excellent customer service skills and experience to deliver in a high service delivery model.
- Solid administration, data entry and order processing experience.
- Excellent communication, phone manner and written correspondence to customers.
- Ability to prioritise, coordinate and complete follow up to customer resolution.
- Strong teamwork with a high work ethic and ability to collaborate with broader internal teams.
- High level of attention to detail and commitment to doing things correctly.
- Flexible and adaptable to change and working with new processes.
- Generous discounts on our range of animal health food & enrichment products
- Access to Perkbox/Boost apps for discounts on everyday shopping & amazing health & wellbeing resources.
- Additional leave benefits – annual birthday leave, paid parental leave, & the option to purchase additional leave
- Flexible hybrid Work From Home options & dog-friendly offices (select roles and locations)
- Free 24/7 access to our Employee Assistance Program
- Reward & recognition through our bi-annual Values Awards and our Service Anniversary Awards
- Professional development through our Leadership Development & Emerging Leadership courses
- Access to annual flu vaccinations
- Annual volunteer days
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