Customer Service Officer - D2d/Credits

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Introduction:
About Clevertronics

Clevertronics is the World’s leader in emergency lighting, operating across Australia, New Zealand, and the United Kingdom. Our mission is to make emergency lighting easy by designing world-class products supported by unrivalled expertise and customer service.

Over the last twenty years, we have excelled in the world of Emergency Lighting by releasing game-changing products for our industry. All of this could not have been accomplished without our people!

With our dedicated research and development engineers, Clevertronics is positioned to continue leading the world in emergency lighting solutions.

Description:
About the Role

Reporting to the State Manager - QLD, the Customer Service Officer – D2D/Credits role plays a key part in supporting sales and ensuring customer satisfaction. The role centres around working closely with the sales team to oversee order management, share product information, and monitor deliveries and backorders. It also includes keeping the CRM up to date, coordinating with key stakeholders, and supporting the Business Development Managers in creating marketing materials.

Your key accountabilities will include, but are not limited to:

• Respond to customer enquiries and liaise with sales staff on pricing, products, and solutions
• Enter and manage sales orders, delivery schedules, and backorder reporting
• Communicate with internal and external stakeholders to ensure smooth order processing
• Support the sales team with customer service and maintain CRM data including quotes, opportunities, and project updates
• Assist the BDM team by producing tailored marketing collateral for presentations
• Contribute to the efficacy and advancement of our QMS/EMS by upholding and promoting our quality and environmental policies in all job functions.
• Additional duties as required from time to time as per business requirements.

Skills and Experiences:
About You

Success in this role means being a confident communicator and natural team player who thrives under pressure and is driven to deliver exceptional customer experiences. They will also bring:

• Strong communication, organisation, multitasking, and problem-solving abilities
• Proven customer service experience with a positive, team-oriented attitude
• Quick learner with the ability to develop product knowledge and support quoting and order management
• Skilled in using CRM systems and handling phone-based interactions
• Experience in the electrical or construction industry is a plus

Clevertronics will provide a comprehensive training program to equip you with the additional skills you need to deliver this role successfully.

Why work with the Clevertronics team?

Well, that’s easy! Not only do we offer a great values-based culture and supportive environment that is committed to helping you achieve your career goals within our rapidly growing and innovative organisation, but we also offer:

• Competitive Salary and Benefits.
• Understanding and encouragement of a work-life balance.
• A culture that is unlike any other.
• The ability to finish early every second Friday.
• 17.5% annual leave loading.
• An additional 4 days leave per year for your Health and well-being.
• Discounted Health Insurance
• Novated Leasing Salary Sacrifice
• Access to Employee Assistance Program
• Comprehensive training and development support for your career.
• Paid parental leave.
• And much more.

If you want to be part of a supportive team where your work makes a real impact and can grow your skills into something even bigger, APPLY NOW!

Clevertronics is committed to developing and creating an inclusive workplace that embraces and celebrates diversity and inclusion. We recognise that a diverse workplace improves our ability to attract, retain, motivate, and develop talent, create an engaged workforce, deliver quality services to our customers, and support the growth of our business.

Clevertronics is an equal opportunity employer and encourages applications from people of all ages, nationalities, and cultures, including Aboriginal and Torres Strait Islander peoples.