Customer Service Officer - D2d/Credits

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Introduction:
Be the Organised Force Behind Exceptional Customer Experiences!

Are you organised, reliable, and excellent at getting things done? Do you enjoy helping customers, managing orders, and keeping systems up to date?

We are looking for a solutions focussed Customer Service Officer who thrives in a busy environment, enjoys working with a friendly team, high performing team and takes pride in delivering quality outcomes.

If you have worked in admin, customer service, or sales support, especially in industries like construction, electrical, wholesale, or manufacturing, this could be the perfect fit.

About Us
Clevertronics is the world leader in emergency lighting, operating across Australia, New Zealand, and the UK. Our mission is simple: make emergency lighting easy through world-class products, unrivalled expertise, and outstanding customer service.

We have spent the last 20+ years innovating and delivering game-changing solutions, and we are just getting started.

Our people are the heart of our success, and with a dedicated R&D team, we are continuing to lead the way in emergency lighting technology.

We Live Our Values – And You Will Too
At Clevertronics, our values are not just words on a wall; they shape how we work, how we treat each other, and how we grow together. When you join us, you will be part of a team that genuinely lives these values every day:

• We treat People with Respect
• We Foster Empowerment
• We act with Integrity
• We are the Best at what we do

These values are the foundation of our culture, and we are looking for someone who shares them and wants to contribute to a workplace where they truly matter.

Description:
What You Will Be Doing

• Answer customer enquiries and provide product and pricing information.
• Enter and manage orders, returns, credits, and warranty claims.
• Monitor delivery schedules and backorders, keeping everyone informed.
• Update customer records and sales data in our CRM and ERP systems.
• Support the sales team with quotes, samples, and promotional materials.
• Help out when things get busy; teamwork is key

Skills and Experiences:
What We Are Looking For

• Strong admin and customer service skills.
• Great attention to detail and time management.
• A friendly, helpful attitude and clear communication style.
• Experience using CRM systems (NetSuite is a bonus).
• Confidence on the phone and in email communication.
• Experience in construction or electrical industries is helpful, but not essential.

Why Work With Us?
We offer more than just a job; we offer a career in a values-driven, innovative, and supportive environment.

Here’s what you will enjoy:

• Competitive salary and benefits
• A culture that’s inclusive, empowering, and genuinely fun
• Early finish every second Friday
• 17.5% annual leave loading
• 4 additional well-being leave days per year
• Discounted health insurance
• Novated leasing salary sacrifice options
• Paid parental leave
• Access to our Employee Assistance Program
• Comprehensive training and development support

If you are someone who loves keeping things organised, helping customers, and being part of a supportive team, APPLY NOW and help us light the way forward!

Clevertronics is an equal opportunity employer and embraces diversity and inclusion across all aspects of our business.