Customer Service Position/ Dispatch

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Job Overview
Customer Service Representative/Dispatcher for a growing heating and air conditioning company - Family owned and operated heating and air conditioning(HVAC) company seeking a highly motivated and detail oriented individual with excellent verbal and written communication skills to make decisions while multitasking. Responsible for the efficient and timely dispatching technicians for residential and commercial service calls while maintaining a polite, professional customer service. Additional training on dispatch and bookkeeping software will be provided.

Scheduling & Coordination:

• Schedule service requests and manage the daily calendar.
• Check unscheduled jobs for parts received and schedule accordingly.
• Verify jobs for correct notes, such as parts locations and whether a customer requires a first call.
• Check and schedule upcoming maintenance visits.
• Schedule online bookings and manage the Call Assist login inbox.
• Add appropriate job tags to jobs within the scheduling software to ensure accurate tracking and categorization.

Communication & Follow-Up:

• Answer phone calls, check company voicemail and messages, and respond promptly.
• Check company emails, maintain inbox cleanliness, and ensure timely responses.
• Follow up on maintenance contract renewals and other customer-related inquiries.
• Submit financing options to finance companies for approval and follow up as needed.

Warranty & Parts Management:

• Check for manufacturer warranty parts returned to the shop and tag them in the correct location.
• Assist in tracking and managing parts associated with ongoing jobs.

Office Maintenance:

• Refill and clean the coffee and water station to maintain a welcoming environment.
• Clean and sanitize the workspace regularly.

Documentation & Reporting:

• Check over technician reports for accuracy before finalizing job details.
• Send out system quotes as requested, ensuring accuracy and timeliness.
• Send invoices to customers promptly and track payments.
• Assist the office manager with other daily tasks and duties as needed.

Key Skills And Qualities

• High school diploma or equivalent
• 1-2 years of customer service experience, preferably in a call center or service-oriented environment
• Strong communication skills, both verbal and written
• Proficiency with computers and basic office software
• Ability to handle difficult situations in a professional and courteous manner
• Team player with a positive attitude
• Previous experience in the HVAC industry is a plus, but not required
• Flexible to the work schedule as needed based on the needs of the office due to volume/season as HVAC varies month to month
• We are an Equal Opportunity Employer and a drug free work place. We do not discriminate against applicants due to race, ethnicity, veteran status, or on the basis of disability, gender identity, sexual orientation or any other federal, state or local protected class

Comfort Zone of North Florida compensates CSRs through a combination of hourly rate and monthly performance based bonuses. Paid Holidays

If you are a dedicated individual with a passion for delivering exceptional customer service, we would love to hear from you. Join our team as a Customer Service Representative and contribute to our mission of providing outstanding support to our valued customers.

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Work Location: In person