Customer Service Representative

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Who we are

At Wave 360, we’re more than just an event-staffing agency — we’re a team of “bar-setters,” not “standard-holders.” We believe in a growth-oriented mindset, a fun AND competitive culture, and that every team member contributes to both individual and collective wins.

We’re on a mission to *drive success for our clients* by hiring and developing forward-thinking individuals who thrive in dynamic, high-energy environments.

If you’re young at heart (or just young by energy), love sports, love competition, and thrive on connecting with people — we want you on our team.

The Role

As a Customer Service Representative at Wave 360, you will be the frontline for our clients and brand ambassadors. You’ll:

* Serve as the go-to customer support for our sales team, handling inquiries, troubleshooting issues and ensuring customer satisfaction.
* Be proactive: anticipate needs, identify opportunities to elevate our service, and act fast.
* Engage with both internal teams and external partners to keep our operations tight and responsive.
* Embrace and drive our metrics-based culture: you’ll be tracking KPIs, competing (in the best sense) to be the leader, setting the pace for the team.
* Contribute to a high-energy environment — we believe Mondays are the best day of the week, fun is built-in, and competition is healthy.

Who you are

* You’re competitive. You see a challenge and you say “Game on.”
* You’re energetic, sports-driven or game-driven, and you bring that intensity to your work.
* You love interacting with people — you’re not waiting for someone to ask for help, you jump in.
* You thrive in fast-paced environments and adapt quickly when things shift.
* You’re a team player — you may keep your eye on your own stats, but you also know that the team’s success is your success.
* You’re hungry to grow — this role isn’t the end goal, it’s a launch point. Wave 360 invests in training and development (in sales, leadership, and management) to help team members move up.

What we offer

* A culture where competition, fun and winning go hand in hand.
* Unlimited earning potential and clear growth paths — the sky isn’t the limit; it’s just the start.
* Hands-on training in customer service, sales support, and leadership.
* A chance to be part of building something big — we’re changing the way things are done in our industry.
* A dynamic work environment where no two days are the same, and the energy is high.

Details

* **Position**: Full-time Customer Service Representative
* **Location**: McLean, VA (on-site)
* **Start Date**: As soon as possible
* **How to Apply**: Submit your resume and a short paragraph telling us about a time you competed (sports, games, work or life) and how you won (or learned from the loss).
* **Deadline**: Rolling — we’ll review as we receive qualified applications.

Why you should apply

If you’re someone who treats work like a sport — keeping score, raising your game, challenging the field — this is your team. Wave 360 isn’t for those who want to coast. It’s for those who want to lead. If you’re the kind of person who shows up ready to win, we’ll give you the platform, tools, and team to do it.

Ready to bring your A-game? Hit us with that resume and your story. Let’s ride the wave together.
*Wave 360: Setting the pace in the marketplace.*

*Wave 360 is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.*

Job Type: Full-time

Pay: $650.00 - $1,200.00 per week

Benefits:

• Flexible schedule
• On-the-job training
• Professional development assistance
• Referral program

Work Location: In person