Customer Service Representative

The Company:

Snap is a leading print and essential marketing/promotion services partner in Ireland.

It was founded in 1984 and today employs c100 staff across 17 territories in Ireland. Snap is passionate about helping companies promote their brand in a creative, modern and innovative way, enabling them to grow their business. Working with Irish SME’s, multinational companies and large corporate organisations, Snap provides a range of products and services across Print, Design, Promotional Products, Signage and Digital Solutions. Winners of multiple Irish Franchise awards, including Service Franchise of the Year on three separate occasions.

The Role:

The Customer Service Representative has a passion for engaging with customers, with the ability to bring energy and enthusiasm to a fast-paced environment. The role is best suited to an individual who is dynamic, adaptable, motivated and driven to execute tasks/objectives/sales targets, while working closely with the respective sales team and wider team to ensure quotes are issued and orders processed in a timely manner.

In this role, the Sales Support Executive will lead from the front and take responsibility for the successful and timely execution of all requirements needed to provide the highest level of service [at all levels of customer engagement] and in parallel execute business objectives/KPI’s, with the goal of driving sales growth.

About The Role

Key Responsibilities:

• Creating customer quotes and follow-up, based on customer needs [with a high attention to detail, conversion and client satisfaction]. All activity to be logged in CRM and Business Management system.
• Ensure project deliverables are met by closely monitoring/liaising with production team and suppliers.
• Drive long term growth by building strong relationships with team and customers.
• Place a high priority on delivering quality results, go above and beyond client expectations.
• Carryout other tasks as required by management [including social media platform focus].

Key Attributes:

• It is a must that the individual is highly organised with the ability to manage multiple activities simultaneously to accomplish goals, establishes efficient work procedures to meet objectives and be skilled in prioritising and meeting deadlines. A problem solver, who can address issues in a professional manner.
• A person with a hard-working ethos who is flexible, maintains effectiveness by adjusting behaviour, work routines, and habits to meet a goal and/or changing circumstances.
• A positive, can-do attitude and dedicated to going above and beyond. A Sales Professional.

Required Criteria

• It is a must that the individual is highly organised with the ability to manage multiple activities simultaneously to accomplish goals, establishes efficient work procedures to meet objectives and be skilled in prioritising and meeting deadlines. A problem solver, who can address issues in a professional manner.
• At least two years’ experience in a similar role [B2B], with track record of delivering results.
• Strong relationship building with a high degree of responsiveness, and integrity. Excellent team, negotiation, influencing and sales closing skills are essential in the role, including professional persistence. Excellent communication skills, professional phone manner and customer focus are essential.
• Proficient in the use of Microsoft Office suites, Data extraction and ability to run reports as required.

Desired Criteria

• Experience in estimation [quoting] and the Print industry [Design, Promotional Products, Signage, Events, Marketing materials] is an advantage but not essential as continuous training will be provided.

Skills Needed

About The Company

SNAP FACTS

• We are a wholly Irish-owned business.

• We are part of global franchise.

• We deal with more than 70% of the top 1000 companies in Ireland.

• We have been in Ireland since 1984.

• We have 16 Snap territories across Ireland – and growing. On an average day at Snap, we deal with approximately 500 businesses across all of our centres.

• We employ 130 staff in the group. We have the highest number of graphic designers in Ireland – with over 25% of our workforce working every day on creative solutions for our customers.

• We work with the seven Irish universities and many second and third level colleges.

• We are winners of the Best Franchise System and Business Practice in 2016. Winner of Best Franchise Marketing 2017 and winner of Best Franchisee for business services in 2018

• One of a select number of printers in Ireland to be fully ISO 9001 accredited – certified by The National Standards Authority of Ireland, Snap has held this accreditation for almost 20 years.

• We are winners of the Top Innovator Award in 2023.

Company Culture

Contact us:

Snap Group Office
1 National College of Ireland,
Mayor St. Lower,
International Financial Services Centre
Dublin 1
D01 Y300

1800 821 002

rachelsavage@snap.ie

marketing@snap.ie

Company Benefits

Salary

€30,000.00 - €35,000.00 per year