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Customer Service Representative

Posted on Dec. 24, 2024

  • Gj, India
  • 0 - 0 USD (yearly)
  • Full Time

Customer Service Representative

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We are seeking computer and internet-savvy candidates with 4 to 5 years of back office/customer support work experience.

  • Candidates who are technology-friendly and possess excellent communication skills coupled with a willingness for on-the-job learning to communicate with international clients. Thus, proficiency in English is a must (verbal and written).
  • Drafting campaign emails, Publishing content on the site, and creating landing pages.
  • Generating reports from various tools, combining those in MS Excel and other relevant tools.
  • Monitoring software performance and issuing alerts in the event of a malfunction.
  • Ensuring that email design and layout are optimized, user- and mobile-friendly, and bug-free

. • Generating backups

  • Other relevant backend IT operations
  • Understand and become conversant with the workflow of a relatively large software application.
  • Understand, interpret, diagnose, and resolve customer problems.
  • Communicate clearly and precisely with customers(via email, chat, or phone calls) and maintain accurate and timely records in relateddatabases.
  • Work with members of the team and other departments for root cause analysis and to identify issues with the software application, third-party plug-ins, hardware infrastructure, and connectivity.
  • 24/7 monitoring and management of events affecting technology services and infrastructure takes place.

Job Types: Full-time, Permanent, Fresher

Pay: ₹35,000.00 - ₹45,000.00 per month

Schedule:

  • Day shift

Language:

  • English (Required)
  • Hindi (Preferred)

Work Location: In person


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