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Customer Service Representative
Posted on Dec. 24, 2024
- Gj, India
- 0 - 0 USD (yearly)
- Full Time
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We are seeking computer and internet-savvy candidates with 4 to 5 years of back office/customer support work experience.
- Candidates who are technology-friendly and possess excellent communication skills coupled with a willingness for on-the-job learning to communicate with international clients. Thus, proficiency in English is a must (verbal and written).
- Drafting campaign emails, Publishing content on the site, and creating landing pages.
- Generating reports from various tools, combining those in MS Excel and other relevant tools.
- Monitoring software performance and issuing alerts in the event of a malfunction.
- Ensuring that email design and layout are optimized, user- and mobile-friendly, and bug-free
. • Generating backups
- Other relevant backend IT operations
- Understand and become conversant with the workflow of a relatively large software application.
- Understand, interpret, diagnose, and resolve customer problems.
- Communicate clearly and precisely with customers(via email, chat, or phone calls) and maintain accurate and timely records in relateddatabases.
- Work with members of the team and other departments for root cause analysis and to identify issues with the software application, third-party plug-ins, hardware infrastructure, and connectivity.
- 24/7 monitoring and management of events affecting technology services and infrastructure takes place.
Job Types: Full-time, Permanent, Fresher
Pay: ₹35,000.00 - ₹45,000.00 per month
Schedule:
- Day shift
Language:
- English (Required)
- Hindi (Preferred)
Work Location: In person
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