Customer Service Representative

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Are you someone who thrives on finding solutions and enjoys assisting others? Do you currently work in a call center but yearn for a more personalized approach in your role? We have an exciting opportunity for you at Amatrol!

We're seeking a seasoned customer service professional with a knack for critical thinking, proficiency in Excel, and an unparalleled eye for detail. In this position, you'll be an integral part of our international and industrial Sales teams, providing exceptional support to both our valued customers and colleagues alike.

What will you be doing?

• Serve as the frontline responder to customer inquiries via phone and email, addressing concerns and providing solutions promptly and effectively.
• Cultivate lasting relationships with our returning customers, becoming their go-to resource for any queries they may have.
• Dive into the heart of issues, employing your problem-solving skills to ensure swift resolution and customer satisfaction.
• Keep complete records of customer interactions, ensuring all concerns and feedback are logged and addressed comprehensively.
• Facilitate the quoting process and assist in coordinating international shipments, ensuring compliance and seamless delivery.

How do you get the job?

• A genuine commitment to delivering outstanding customer service.
• Exceptional communication skills coupled with a friendly and engaging demeanor.
• A keen eye for detail, coupled with strong organizational abilities.
• Proficiency in Microsoft Office suite, particularly Excel, Word, and Outlook.
• While a two-year degree is advantageous, it's not a mandatory requirement.

Why Choose Amatrol:

• At Amatrol, we prioritize your well-being and happiness both on and off the job. We offer paid holidays and generous paid time off, allowing you to recharge and spend quality time with loved ones. Moreover, we don't require weekend work, granting you the flexibility to enjoy your passions outside of the office.
• We believe in fostering a vibrant and inclusive work culture, where fun and camaraderie are celebrated. From employee lunches to exciting events like ice cream days and holiday luncheons, we make sure to enjoy life together as a team.
• As part of the Amatrol family, you'll be contributing to something meaningful. With a legacy dating back to 1981, we're dedicated to empowering individuals with the skills they need to thrive in the workforce. Plus, there are ample opportunities for career advancement within our organization.

We offer:

• Competitive pay ranging from $17.00 to $18.00 per hour.
• Comprehensive benefits package including 401(k) matching, medical, dental, and vision insurance.
• Generous PTO (Paid Time Off) Plan with 120 hours (3 weeks) accrued your first year. It grows the longer you stay with us, reaching up to 5 weeks per year!
• Opportunities for skill development through our eLearning library (equivalent to Ivy Tech courses).
• A supportive work environment where your voice is valued and your contributions recognized.
• Seven paid holidays.
• Company-paid life insurance and short-term disability.

About our Company:

Amatrol is a pioneer in designing and manufacturing technical training systems, eLearning modules, and simulators for various industries worldwide. From manufacturing to oil and gas, our innovative products empower individuals to acquire essential technical and workplace skills.

Join us in our mission to transform the global workforce. Apply today and let your talent shine!

Please Note: Candidates must submit a current, chronological resume showing all work experience for consideration.

Please contact Human Resources if you need any accommodations during the job application process due to a disability. Amatrol, Inc. is an Affirmative Action/Equal Opportunity Employer.

*This position is not eligible for placement by external recruiting firms or staffing agencies.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• Do you have experience creating customer quotes?

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Required)
• Microsoft Outlook Email: 2 years (Preferred)

Ability to Relocate:

• Jeffersonville, IN 47130: Relocate before starting work (Required)

Work Location: In person