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Customer Service Representative

Posted on June 19, 2025

  • Full Time

Customer Service Representative

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Company: Working Panda

Process: Customer Support Inbound Call Process

Location: Work From Home

Skills Required:

  • Excellent communication and customer support skills for call support.
  • Should be ready to work 9 hours where the work window may vary (rotational).

Qualification:

  • Intermediates can apply.

Salary Structure:

  • Salary & stipend credits last day of every month.
  • Working Panda offers stipends of INR 300 per day during the training period. Thus, in the first 30-40 days, applicants will receive a total stipend of (30-40 days x INR 300).

Post Training:

  • For Freshers: Effective starting salary is INR 12,776 per month, with an annual CTC of INR 179,447.
  • In the absence of a provident fund account, the in-hand salary increases to INR 13,100 per month while maintaining the same annual CTC.
  • For Experienced: The in-hand salary is INR 15,400 per month, with an annual CTC of INR 209,447.
  • Experienced candidates must possess a minimum of one year of work experience in any field along with company credentials (either experience letter or offer letter and last month's salary slip).

Shifting:

  • Rotational shifting after the training period.
  • 6 Days work/1 day off.

Job Details:

  • Provide day-to-day operational customer service via live calls.
  • Process service orders, answer questions, and troubleshoot.
  • Collaborate effectively with all team members, keeping the team informed of issue status by sharing information through communication tools provided by the client.
  • Manage personal and customer support inboxes effectively and respond quickly to end-user requests based on service standards set for each customer.

Interview Rounds:

  • One video interview round on the induction day
  • Company briefing session via video call (Details will be explained again.)
  • Operational Proficiency (OP) round via video call
  • Final calling round from the client’s side

Job Type: Full-time

Pay: ₹12,800.00 - ₹15,400.00 per month

Benefits:

  • Internet reimbursement
  • Provident Fund
  • Work from home

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus
  • Shift allowance

Education:

  • Higher Secondary(12th Pass) (Preferred)

Language:

  • English (Required)
  • Hindi (Required)

Job Type: Full-time

Pay: ₹12,800.00 - ₹15,600.00 per month

Benefits:

  • Health insurance
  • Work from home

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Language:

  • English (Required)
  • Hindi (Required)

Work Location: Remote

Expected Start Date: 04/07/2025


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