Customer Service Representative

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About Us:

LVI is a Provincial based company which specializes in service, installation and support of electronic point of sale products.”

The CSR/Dispatcher is the initial point of contact between the customer and field personnel. The individual will efficiently dispatch/coordinate the field technician to site, ensure field personnel has the required information to perform the work. The Dispatcher will also record accurately and in detail, all work performed by field personnel, including the solution.

o Distribute work orders to field service ensuring that appropriate systems are updated and individuals informed when work orders are completed.
o Distribute work orders to field service personnel ensuring that appropriate systems are updated and individuals informed when work orders are completed.
o Develop schedules for field service personnel, in conjunction with management, taking in to account work order priorities, due dates, time required, location, skills required, workload and urgency.
o Interface with customers and other departments as necessary to ensure successful completion of service.
o Assist in the growth of other Call Centre agents by sharing both job knowledge and expertise
o Initiate, change and/or revise scheduling and dispatch processes to ensure customer satisfaction with call scheduling and responsiveness is always a top priority
o Adhere to all company policies and procedures.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: No less than 30 per week

Benefits:

• Extended health care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2024-09-29
Expected start date: 2025-07-02