Customer Service Representative (Csr)

Tailor Your Resume for this Job

JD Smith is currently recruiting a full-time Customer Service Representative for our warehouse in Vaughan. This is a day shift position (M-F), 9:00am-5:30pm.

Customer Service experience in a Warehouse or Transportation setting is a definite asset.

SPECIFIC DUTIES & KEY RESPONSIBILITIES:

• Generate all related paperwork and necessary information required for customer orders
• Enter customer orders to Accellos WMS (warehouse management system)
• Run stock reports, as required, to check for product availability
• Co-ordinate any last-minute shipping requests with the traffic departments, expediting as necessary
• Confirm customer orders in the WMS
• Enter and investigate all customer returns
• Enter, process, and confirm receipts in the WMS
• Make any inventory adjustments necessary
• Set up new items/product in the JD Smith system
• Run unshipped order reports as required

QUALIFICATIONS:

• Previous customer service experience in a warehouse/transportation setting
• Strong keyboarding skills and a working knowledge of Outlook, Word, and Excel
• Flexibility to work overtime if requested by our customer
• Highly dependable with superior attendance record
• Great customer service and relationship building skills
• Sense of urgency and good problem-solving skills
• Strong communication skills

We have company paid benefits, a pension plan, and overtime. If you are looking to join a company that values your work ethic and appreciates your drive, we would love to hear from you!

Please note that the successful candidate will be subject to reference and employment verification checks prior to receiving an offer of employment.

NO PHONE CALLS. Apply with your resume via Indeed.ca.

NO AGENCIES.

JD Smith is an equal opportunity employer that is committed to a diverse and inclusive workforce. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group.

Artificial intelligence is not used to screen, assess or select applicants.

Job Types: Full-time, Permanent

Pay: $52,312.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• Tuition reimbursement
• Vision care

Ability to commute/relocate:

• Thornhill, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer Service: 1 year (required)

Work Location: In person