Customer Service Representative (Csr)

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Key responsibilities: -

Handling the incoming and outgoing calls

Respond promptly and professionally to incoming calls.

Understanding the purpose of the call and handing over the call to the concerned

person

Answer questions / provide assistance about the organization to the clients such as

business hours, location, and services.

Cross verifying and maintaining the reports on a daily basis

Cross checking the inquiries in the CRM and ensuring all the calls / data is entered in the

CRM

Ensuring the call back calls are connected in the specified time

Report equipment issues or malfunctions without delays to the admin department

Training the new joiners on telephone etiquettes

Maintaining the decorum in the telephone department

Escalate complaints or concerns to higher authorities when required

Provide basic and accurate information to the clients

Ensuring the client’s entries are accurately entered into the system

Any other work assigned by the organization depending on the nature of work

Job Type: Full-time

Pay: ₹13,000.00 - ₹15,000.00 per month

Schedule:

• Day shift

Work Location: In person

Speak with the employer
+91 9503776369