Customer Services Representative

Walter & Wild is a New Zealand Food Manufacturing company with a substantial portfolio of iconic brands including Aunt Betty’s, Hubbards, I Love Food Co., Vitafresh, Vitasport, Greggs, Alfa One, Movenpick (NZ and AU), Killinchy Gold, NZ Natural, Zilch and Chateau.

We’re looking for a permanent full-time Customer Services Representative to join our Customer Service team, based at our Mangere site. As customer service being a very integral and important aspect of the business, the purpose of this position to provide timely and accurate processing of all orders and recording of all Consumer related feedback. The role will also create valuable relationship with our consumers and customers striving to achieve the best possible outcome keeping in mind the Walter and Wild values.

We’re looking for someone who is…

• Enthusiastic and commit to deliver exceptional customer service.
• Excellent organisation skills with the ability to multitask.
• Ensure all orders via our EDI system and E-Mail are processed accurately and within the cut off times.
• Liaise with our Sales team to ensure correct pricing is applied to all orders.
• Work alongside Freight Providers to achieve best possible outcome for the customer.
• Ensure all Consumer feedback have been recorded and responded to in a timely manner and within the Escalation Guidelines.
• Work alongside Quality Assurance team to ensure all Consumer and Customer feedback is accurately responded to.
• Excellent communication skills
• Proficient in AX and Excel or similar

Why Walter & Wild?

Joining us means joining a global organisation with very exciting growth plans. With a fresh approach, we aspire to be the leading innovator, marketer and creators of food in NZ.

Whilst our ambitions are big, we do not want to feel big.

At Walter & Wild we believe in being fiercely independent and doing what we feel is right and sometimes that means taking the path less travelled.

We celebrate and value what makes us different. Having a variety of people who are passionate, innovative, flexible and who know how to have fun is important to us. Basically, what we are trying to say is that Walter & Wild is an awesome place to work full of equally awesome people.

Our Values are important to us. It is what makes us Walter & Wild. We are Kind, Loyal, Accountable, Brave, Challengers, and Playful.