Find Your Next Job

Customer Success Coordinator

Posted on April 16, 2025

  • Mangere, New Zealand
  • No Salary information.
  • Full Time

Customer Success Coordinator

Tailor Your Resume for this Job


Description:

The Customer Success Coordinator supports Unilode’s Customer Success team by managing customer interactions, handling operational requests, and ensuring high levels of customer satisfaction. This role bridges internal teams and customers to enhance service performance and streamline operational processes.

Key Responsibilities:

Support Customer Account Management

Customer Focus, Collaborate, Drive Results

  • Assist in managing customer relationships by responding to queries and providing updates.
  • Maintain accurate customer records and service agreements to ensure seamless account management.
  • Coordinate with internal departments to ensure customer needs are met efficiently.

Facilitate Operational Issue Resolution

Courage, Ensure Accountability

  • Track, monitor, and resolve operational issues impacting customer performance.
  • Liaise with internal teams to proactively address service concerns and prevent escalations.
  • Provide real-time updates to customers on service resolutions and ongoing improvements.

Manage Reporting and Data Accuracy

Business Insight, Financial Acumen

  • Ensure accurate data collection and customer reporting to track service performance.
  • Identify trends in customer inquiries and suggest improvements to service delivery.
  • Support internal teams in preparing data-driven insights for business reviews.

Our Values in Action:

  • Be Humble and Curious – Continuously improve customer interactions and processes.
  • Inspire, Empower, and Prosper – Collaborate with internal teams to optimize service delivery.
  • Take Ownership and Get Stuff Done – Drive issue resolution and ensure customer success.
  • Build a Better Future – Use customer insights to improve operational efficiencies.
  • Team Up to Be Better – Work closely with stakeholders to ensure excellent service.
  • Be Passionate About Our Customers – Deliver exceptional customer support and engagement.
  • Be Eager to Win – Strive to enhance customer satisfaction through proactive service management.

The Small Print:

This role requires a high degree of attention to detail and the ability to manage multiple customer accounts. Collaboration across teams is essential, and some flexibility may be required to support customer needs outside standard hours.

This is an overview of the role’s scope and its alignment with Unilode’s competencies and values. It is not an exhaustive list of responsibilities but serves as a guide to the key expectations and contributions of the position. Flexibility may be required to adapt to business needs.

Requirements:

Skills and Experience Required:

  • Bachelor’s degree in Business, Customer Service, or a related field (preferred)
  • Proven record of experience in customer support, operations, or account management.
  • Strong analytical skills to interpret data and drive insights.
  • Excellent communication and relationship management skills.
  • Ability to prioritize tasks in a fast-paced environment.

Tailor Your Resume for this Job


Share with Friends!

Similar Jobs


Field Care Supervisor

Reports to Care Manager Summary of role Responsible for implementing field based quality control sy…

Full Time | Ashbourne, Ireland

Apply 21 hours, 58 minutes ago

Roquette Roquette

Digital Application Portfolio Manager (H/F)

Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharm…

Full Time | Lestrem, France

Apply 21 hours, 59 minutes ago

Amazon.com Amazon.com

Snr. Whs Specialist - Health & Wellbeing (Psychosocial), Operations

DESCRIPTION At Amazon we believe that every day is still day one; a day to take a first step; a day…

Full Time | Melbourne, Australia

Apply 1 day, 22 hours ago

PRO AV SOLUTIONS PRO AV SOLUTIONS

Act Head Of Sales

Established in 1987, Pro AV Solutions is Australian-owned and operated and the national market lead…

Full Time | Canberra, Australia

Apply 2 days, 22 hours ago

State of Michigan State of Michigan

Departmental Technician 7-E9 - Office Of Child Support

Job Description The MDHHS mission is to provide opportunities, services, and programs that promote …

Full Time | Lansing, United States of America

Apply 3 days ago

artist lounge artist lounge

Lead Bartender

OverviewThe Artist Lounge is looking to add an experienced bartender who can take on some assistant…

Part Time | Calgary, Canada

Apply 3 days, 22 hours ago

Civilmart - Precast Civil Industries Civilmart - Precast Civil Industries

Dispatch Coordinator

Introduction: Civilmart is an Australian owned national manufacturer of civil concrete products sup…

Full Time | Shepparton, Australia

Apply 3 days, 22 hours ago

Integer Integer

Payroll Coordinator (Remote Ireland)

By living according to a common set of values, we create a culture that unifies, embraces the uniqu…

Full Time | Wexford, Ireland

Apply 4 days, 2 hours ago