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Customer Success Specialist
Posted on Jan. 28, 2025
- Auckland City, New Zealand
- No Salary information.
- Full Time

What We Need
Role Responsibilities
The key responsibilities of the role will include:
- Deliver a premium service experience for early-life customers, ensuring smooth onboarding and adoption.
- Resolve customer queries and issues on first contact, leveraging your delegated authority to provide swift solutions.
- Proactively engage with customers through outbound campaigns to support their success and help them get the most value from our product/services.
- Manage and resolve any customer complaints or concerns promptly, striving for positive outcomes and customer advocacy.
- Collaborate with other teams to ensure a seamless customer experience throughout the entire customer lifecycle.
- Monitor customer satisfaction and gather feedback to continuously improve the customer experience.
- Support the transition of early-life customers to ongoing customer success programs and account management.
- Tech-savvy and able to efficiently manage, prioritise, and process high volume customer queries and requests through compliant and effective use of CRM system.
- Remains calm and professional under pressure displaying effective communication style resulting in quick problem resolution
- Able to quickly establish rapport with customers, merchants or internal customers alike
- Builds great credibility to be seen as a subject matter expert and serve as a point of escalation.
Qualifications & Skills
Our Company & Purpose
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