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Customer Success Specialist

Posted on Jan. 28, 2025

Auckland City, New Zealand
No Salary information.

Full Time

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Your role

To retain customers by managing and exceeding expectations through delivery of a quality service that focuses on our customer centric approach.

What you'll be doing

Are you a natural relationship builder?

Do you thrive on forging solid connections?

Are you known for your creative problem-solving and negotiation skills?

What We Need

At Corpay, we are committed to delivering exceptional experiences to our customers, starting from their very first interaction with us. We value proactive, dedicated, and results-driven individuals who are passionate about helping our customers succeed. Join our team as a Customer Success Specialist and play a pivotal role in ensuring our early-life customers have a premium service experience while setting them up for long-term success.

Role Responsibilities

As a Customer Success Specialist, your main objective will be to provide our early-life customers with outstanding service, ensuring they receive a seamless experience during their onboarding journey. You’ll be empowered with a broad level of authority to resolve issues quickly and efficiently, handling first queries with precision. Through proactive engagement, you will help customers succeed in their journey with us, guiding them to future success and fostering long-term relationships. Additionally, you will manage customer complaints and concerns with care, transforming challenging situations into opportunities for advocacy. The yearly salary for this role is $65,000 plus a monthly target incentive, and the working hours are Monday thru Friday from 10:30 am to 6:30 pm.

The key responsibilities of the role will include:

Deliver a premium service experience for early-life customers, ensuring smooth onboarding and adoption.

Resolve customer queries and issues on first contact, leveraging your delegated authority to provide swift solutions.

Proactively engage with customers through outbound campaigns to support their success and help them get the most value from our product/services.

Manage and resolve any customer complaints or concerns promptly, striving for positive outcomes and customer advocacy.

Collaborate with other teams to ensure a seamless customer experience throughout the entire customer lifecycle.

Monitor customer satisfaction and gather feedback to continuously improve the customer experience.

Support the transition of early-life customers to ongoing customer success programs and account management.

Tech-savvy and able to efficiently manage, prioritise, and process high volume customer queries and requests through compliant and effective use of CRM system.

Remains calm and professional under pressure displaying effective communication style resulting in quick problem resolution

Able to quickly establish rapport with customers, merchants or internal customers alike

Builds great credibility to be seen as a subject matter expert and serve as a point of escalation.

Qualifications & Skills

The successful candidate will have 3 to 5 years’ previous experience in a senior customer service or account management role. Card sector experience and experience in the automotive, fuels, oil and/or energy sector, payments, credit or debit card services will be highly regarded. You are an expert communicator, confident in building long-lasting and trusted relationships with key accounts, customer stakeholders and partners. You possess the ability to negotiate and present at all levels of the organisation including executive and c-level. You can manage multiple projects simultaneously, work well under pressure and have a strong eye for detail. Solid CRM software experience is essential.

Our Company & Purpose

Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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