Customer Support Assitant

• Respond to customer inquiries via email, chat, phone, and ticketing systems in a timely and professional manner

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  Create, update, and manage support tickets using Jira

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  Coordinate with internal teams to resolve customer issues and ensure proper follow-ups

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  Track issue progress and ensure resolution within defined service timelines

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  Maintain accurate and up-to-date records of customer interactions and support activities

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  Follow defined support workflows, documentation standards, and communication guidelines

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  Ensure service-level commitments are met and deliver a consistently positive customer experience

Requirements

• Experience: 0-2 years in a similar support or customer-facing role

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  Strong written and verbal communication skills with high typing speed and accuracy

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  Working knowledge of Microsoft Excel and Microsoft Word

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  Basic understanding of data handling, documentation, and record-keeping practices

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  Familiarity with ticketing and issue-tracking systems (Jira preferred)

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  Strong aptitude with keen attention to detail

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  Ability to understand problems clearly and ask relevant, structured questions

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  Basic problem-solving and logical reasoning capabilities

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  Ability to manage multiple tasks efficiently in a fast-paced support environment

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  Client-handling mindset with a professional, service-oriented approach

Benefits

• Working hours: 11:00 AM – 8:00 PM

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  Working days: 5 days a week (plus 1st & 3rd Saturdays working)

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  Medical Insurance coverage for employees

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  Provident Fund (PF) facility

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  Quarterly parties and yearly outings/trips for team bonding

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  Regular check-ins with leadership for growth and feedback

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  Recognition awards to celebrate high performance

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  Fun activities and team engagement sessions throughout the year