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Customer Support Associate

Posted on June 17, 2025

  • Hr, India
  • 0 - 0 USD (yearly)
  • Full Time

Customer Support Associate

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Job Title: Customer Support Executive

Location: Sector 49, Gurgaon
Job Type: Full time, Permanent

Job Summary:

We are seeking for a proactive Customer Support Executive to join our team. The ideal candidate will be responsible for managing customer queries, resolving complaints, and providing excellent service to ensure high levels of customer satisfaction and retention.

Key Responsibilities:

  • Respond to customer queries via phone, email, live chat, or social media.
  • Handle and resolve customer complaints quickly and efficiently
  • Maintain records of customer interactions, process customer accounts, and file documents.
  • Identify customer needs and assist in the purchase process if required.
  • Follow communication procedures, guidelines, and policies.
  • Escalate unresolved issues to the appropriate internal teams.

Requirements:

  • Graduate freshers are welcome
  • Proven customer support experience or experience as a client service representative.
  • Excellent communication and interpersonal skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Familiarity with CRM systems and practices is a plus.
  • Patience and problem-solving skills.

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Day shift
  • Morning shift

Supplemental Pay:

  • Performance bonus

Experience:

  • Telecommunication: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Required)

Location:

  • Gurgaon, Haryana (Required)

Work Location: In person


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