Customer Support Consultant

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Are you looking for a new opportunity that will excite and challenge you everyday as well as helping people? Well we have a role for you!!!!

This role will be part of our highly successful and growing Auckland Support Team to help us keep up with our growing IDEXX Veterinary software customer base. You'll support our global users on complex workflow and technical solutions, while diving deep into the way they use our software so they can continually enhance their software usage and optimise their clinics business.

We're looking for driven individuals who have a problem solving mindset and have a knack for helping others. No two days are the same! We develop and ship new features rapidly which means you will continuously be learning and challenging yourself to be two steps ahead of the game. Though currently in the reactive space, we are looking to really grow into the proactive success space with our customers.

So, what is IDEXX Veterinary Software?
IDEXX Veterinary Software is a portfolio within IDEXX which focuses on software solutions to enhance the health and well-being of pets, people, and livestock around the world.

Here in Auckland, we develop a number of cloud platforms and applications. We’re building a vertical SaaS platform for animal health that requires significant technical expertise to deliver. Solutions for practice management (PIMS), diagnostics, payments, client engagement, analytics & insight plus many more. We’re on a mission to build the best health technology business and we need you to help us do it!

More about our tech?

ezyVet helps veterinary practices save time, increase revenue, communicate better with clients and reduce workload stress. ezyVet’s the tip of the software spear, our main PIMS application.

SmartFlow is patient workflow software designed to minimize bottlenecks and strengthen clinical processes in a veterinary practice.

Vet Radar enhances in-patient workflows, helping veterinary practices improve their clinical processes and deliver a higher standard of care.

Vello gives everything a vet needs to connect with their clients—all in one place. It streamlines the ways they engage with pet owners with a single experience built for IDEXX PIMS. With software-supported engagement across the life stages of a pet, pet owners become informed partners in care—supporting better health outcomes.

Our journey is solving veterinary practices’ most pressing needs by focusing on innovation to drive meaningful improvements in animal health.

A bit more about the role, you will:
Supporting veterinary customers all over the globe with high quality email and phone customer service relating to the use of our practice management software

Efficiently problem solve and manage tickets until resolution

Deliver training webinars focused on specific features of ezyVet, & Vet Radar, upskilling yourself and our customers!

Write customer facing knowledge base articles designed to address common areas for support inquiries to improve the customer self service help

You'll learn to be a support specialist, trainer extraordinaire and even a technical writing expert.

So what are we looking for?

Epic communication skills. You'll be answering lots of phone calls and supporting people all over the world!

Passion, empathy and resilience

Can-do attitude and willingness to be in the driver’s seat of your career

A passion for the tech or the veterinary industry

Maybe you have experience working with IDEXX Software in clinic, or just in clinic experience in general!

Ability to form part of our Support roster that will include weekends every 4-5 weeks

Be willing to join a shift pattern that consists of either 6am-3pm or 10am-7pm and are evenly assigned 3 months in advance – We do our best to roster based on preference however having flexibility would be preferable

A thirst for helping businesses succeed - commerce, business and economics majors do well here as do vet nurses and animal health related backgrounds with a passion for technology.
More importantly, what you can expect from us?

Join a team with a diverse range of skills who support each other to achieve outcomes and have fun along the way! (Good banter is a must ! As well as a like of dogs, we have a few dogs on our team too)

Continuous learning and development (both internal and externally)

Great tech kit for work and personal use

A great collaborative office space—including an onsite gym and roof top terrace!

Coffee + fruit + Food Truck Fridays

Fully subsidized Southern Cross Health insurance

Part-subsidized parking via Parkable

Why IDEXX?
We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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