Customer Support Executive

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About Us:

Offshore Marketers is a data-driven digital marketing agency focused on delivering performance-oriented solutions across SEO, paid ads, funnels, and automation.

Job Overview:

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives. This role is ideal for freshers who are passionate about helping customers, possess strong communication skills, and are eager to build a career in customer service.

Key Responsibilities:

• Provide real-time assistance to customers through the company’s chat platform.
• Respond promptly and professionally to customer inquiries, issues, and concerns.
• Use product knowledge to guide customers in making informed decisions and using our services effectively.
• Collaborate with internal teams to resolve and escalate complex issues efficiently.
• Maintain accurate records of customer interactions and ensure timely follow-ups.
• Deliver a positive customer experience by demonstrating empathy, patience, and problem-solving skills.

Requirements:

• Candidates with up to 0 to 6 months of experience in customer service or chat support.
• Excellent written communication skills with strong grammar and spelling.
• Ability to multitask and manage multiple chat conversations simultaneously.
• Empathetic, patient, and customer-oriented attitude.
• Basic computer literacy and ability to navigate multiple software systems.
• Willingness to work flexible shifts, including weekends, based on business needs.

What We Offer:

• Comprehensive training and mentorship to help you excel in customer service.
• A supportive work environment with opportunities for career growth.
• Exposure to a fast-paced, customer-centric environment.

Eligibility Criteria:

• Fresh graduates are welcome to apply

Experience:

• Customer support: Fresher - 0 to 6 months (Required)

Work Location: In person

Why Join us?

At Offshore Marketers, we combine global expertise with local insights to deliver performance-driven digital solutions for clients across the world. We work with top-tier tools, skilled talent, and a results-focused mindset to help brands grow beyond the ordinary.

We believe in transparency, flexibility, and continuous support, ensuring that every team member has the clarity and resources needed to succeed. Our culture is built on ownership, collaboration, and growth—where ideas are valued, efforts are recognized, and learning never stops.

No drama, just results.
We don’t just follow marketing trends—we create them. If you’re looking to work in an environment where your contribution matters, your skills grow, and your work makes a real impact, Offshore Marketers is the place to be.

Perks & Benefits

• Weekly Fun Friday activities
• Team get-togethers & outings
• Paid leaves as per company policy
• Festival and milestone celebrations
• Lively and positive work environment
• Supportive leadership and open communication
• Learning exposure and growth opportunities
• Provident Fund
• Paid time off

Job Type: Full-time

Pay: Up to ₹300,000.00 per year

Ability to commute/relocate:

• Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have prior experience in customer support or chat support? If yes, please mention.
• Are you open to learning new tools and processes for customer support?
• Have you handled customer support via chat platforms like WhatsApp, website chat, or CRM tools?
• Are you comfortable using computers, email, and basic tools like MS Word/Google Docs?
• What is your current salary?
• What is your expected salary?
• Are you comfortable communicating with customers in English via chat and email?
• What is your current notice period?

Education:

• Bachelor's (Required)

Location:

• Mohali, Punjab (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person