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Deriv.com

Customer Support Executive

Posted on May 20, 2025

Ck, New Zealand
No Salary information.

Full Time

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Job Information

Job Opening ID

ZR_2055_JOB

Industry

Customer Support

Job Type

Full time

Date Opened

20/05/2025

Country

Cook Islands

Job Description

Who is Deriv?

For the past 25 years, Deriv has been a global leader in online trading and financial innovation. We pride ourselves on taking a digital-first approach that uses AI-driven tools and a culture of collaboration and continuous learning. We are now expanding our footprint with an office in the Cook Islands and are looking for exceptional talent. At Deriv, our hiring approach is all about the people behind the resumes. We believe that a great culture is built by individuals who share our values and drive, so we look for people who have resilience, curiosity, and a proactive attitude. We offer hands-on training, mentorship, and opportunities to grow within our company.

Your role

We're looking for a Customer Support Executive who will revolutionise how we serve our customers. You'll be at the intersection of customer success and financial technology, directly impacting how traders worldwide experience our platform. This is your opportunity to shape the future of customer service in the dynamic world of online trading. As an AI-first business, you’ll have access to cutting-edge tools to enhance customer interactions and provide seamless, data-driven support.

On a given day, you will:

Be the voice of Deriv, providing expert guidance to traders navigating our platforms and products
Solve complex trading-related challenges through multiple channels, including live chat and email
Partner with cross-functional teams to transform customer feedback into actionable platform improvements
Champion customer needs by identifying trends and proposing innovative solutions
Ensure compliance with financial regulations while maintaining exceptional service standards

You will enjoy working with us if you:

Are enthusiastic about being part of a global team and appreciate working with people from over 80 different nationalities—all right here from the Cook Islands
Thrive on solving complex problems and finding creative solutions
Would like to learn about financial markets, products and trading platforms
Enjoy being in a setting where you can solve problems, keep up with changing industry trends, and never stop learning

We would love to work with you if you:

Have outstanding written and verbal communication skills in English
Demonstrate natural empathy and a customer-first mindset
Are comfortable working shifts, which will be clarified at a later stage
Have experience in customer service (financial services experience is a plus)
Show potential for leadership and mentoring others
Have experience or enthusiasm for embracing AI technologies

Company Culture

Join a diverse, inclusive workplace that values innovation and cross-cultural collaboration.
Enjoy competitive compensation and professional development opportunities
Be part of a company recognised for excellence and committed to career growth opportunities.

Be Part of Something Bigger at Deriv! Join us in our brand new office in the Cook Islands and experience a role where leadership meets opportunity. As the Head of Office, you'll not only guide a dynamic team but also play a pivotal role in shaping a culture that thrives on creativity, growth, and innovation. We are an equal-opportunity employer committed to diversity and inclusion. We take pride in our Great Place to Work and IIP Platinum certifications, which reflect our commitment to creating an exceptional work environment across 15+ offices, globally.

Our culture is unique, and we live by our values and leadership principles, find out more about life at Deriv here.

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