Customer Support Executive (Cse)

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Job Title : Customer Support Executive

Job Type: Full-Time

Experience Required : 2–5 years

About the Role

Lakdi.com is looking for a professional and customer-focused Customer Support Executive to manage customer queries, provide product/service information, resolve complaints, and ensure a smooth customer experience throughout the buying journey.

The ideal candidate should have excellent communication skills, a positive attitude, strong problem-solving abilities, and experience handling customers through phone, WhatsApp, email, and other communication channels.

Key Responsibilities

• Handle incoming customer calls, WhatsApp messages, emails, and online inquiries.
• Understand customer requirements and provide accurate information about products, prices, orders, delivery, and services.
• Resolve customer complaints and issues professionally and within defined timelines.
• Coordinate with Sales, Operations, Production, Delivery, and Installation teams for customer requirements.
• Follow up with customers regarding orders, deliveries, installations, and after-sales service.
• Maintain proper records of customer interactions, complaints, and resolutions in CRM/software.
• Escalate complex customer issues to the appropriate department or senior management.
• Ensure timely follow-up and closure of customer complaints.
• Maintain a high level of customer satisfaction and professional communication.
• Collect customer feedback and identify recurring issues for improvement.
• Support the sales team by handling customer inquiries and helping convert genuine leads.
• Maintain daily/weekly reports related to customer calls, queries, complaints, and resolutions.
• Handle customer queries and complaints.
• Respond to customers through calls, WhatsApp, emails, and other channels.
• Register, track, and resolve customer complaints.
• Provide customers with order, delivery, and installation updates.
• Provide accurate information about products and services.

Required Skills

• Excellent verbal and written communication skills.
• Good Hindi and English communication.
• Strong customer-handling and problem-solving skills.
• Good follow-up and coordination abilities.
• Basic knowledge of CRM software.
• Good knowledge of MS Excel and MS Office.
• Ability to handle multiple customers and tasks simultaneously.
• Professional and polite approach toward customers.
• Ability to work under pressure and meet deadlines.
• Experience in furniture, interior, modular kitchen, home décor, e-commerce, or retail industry will be an advantage.

Qualification

• Graduate in any discipline preferred.
• 2–5 years of experience in Customer Support, Customer Service, Telecalling, Client Relationship, or related roles.

Key Performance Indicators (KPIs)

• Customer satisfaction score.
• Complaint resolution time.
• First-response time.
• Follow-up and closure rate.
• Customer retention and repeat inquiries.
• Quality and accuracy of customer communication.
• CRM/data accuracy

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person