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Customer Support Executive (Cse)
Posted on Sept. 18, 2026
- Up, India
- 0 - 0 USD (yearly)
- Full Time
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Roles and responsibilities
- Query resolution: Manage incoming customer communications via calls, emails, and live chats.
- Issue troubleshooting: Diagnose, troubleshoot, and offer step-by-step solutions to customer complaints.
- CRM management: Record, update, and track all customer interactions accurately using CRM software.
- Case escalation: Identify and escalate complex or high-priority tickets to appropriate senior teams.
- Feedback collection: Document recurring customer pain points and share insights with product/service teams.
- Metric adherence: Meet specific performance metrics like Average Handling Time and First Call Resolution.
- Policy compliance: Adhere strictly to communication workflows, company policies, and data privacy guidelines
Required 6 months of experience in customer support
Pay: ₹20,000.00 - ₹23,000.00 per month
Work Location: In person
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