Find Your Next Job

Binnys Jewellery Private Limited

Customer Support Representative

Posted on Nov. 20, 2025

Mh, India
0 - 0 USD (yearly)

Full Time

Customer Support Representative job opportunity

Tailor Your Resume for this Job

Location: Mumbai

Employment Type: Full-Time

About the Role

We are looking for an enthusiastic and customer-focused Customer Support Representative to lead the adoption of MyBinny’s App, our exclusive client platform for Binny’s Jewellery customers. The role involves ensuring every customer is actively using the app, understanding its features, and resolving any queries related to usage, orders, or account access. You’ll play a key role in helping customers experience the convenience of MyBinny’s digital ecosystem — making their interactions with Binny’s smoother and smarter.

Key Responsibilities

Encourage and assist customers in downloading, logging in, and using the MyBinny’s App effectively.

Explain app features such as viewing past purchases, tracking work-in-progress, accessing ledgers, and placing new orders.

Handle customer queries via phone, WhatsApp, or email with professionalism and empathy.

Coordinate with internal teams (sales, accounts, tech) to resolve customer issues quickly.

Track customer engagement and report adoption progress regularly.

Share feedback and suggestions from customers to improve app experience.

Requirements

Strong communication and people skills (English and Hindi proficiency preferred).

Prior experience in customer service or support roles.

Tech-savvy and comfortable explaining app features and functions.

Patience, problem-solving skills, and a customer-first attitude.

Basic knowledge of jewellery industry operations will be a plus.

Why Join Us

You’ll be at the heart of Binny’s digital transformation — helping customers embrace technology while maintaining the personal touch we’re known for.

Tailor Your Resume for this Job

Share with Friends!

Similar Jobs

Top Oil logo Top Oil

Regional Credit Manager

Top Oil has a vacancy for a Regional Credit Manager to join our team in Dublin 3.The Regional Credi…

Full Time | Dublin 3, Ireland

Apply 19 hours, 43 minutes ago

Paradise Technology

Online Chat Representative

Job Title: Chat Support Executive (D2C E-commerce)Role Overview:We’re a growing D2C mobile ac…

Full Time | Gj, India

Apply 19 hours, 47 minutes ago

HSBC logo HSBC

Contact Centre Representative

Some careers shine brighter than others. If you’re looking for a career that will help you st…

Full Time | Ts, India

Apply 2 days, 19 hours ago

Regeneron logo Regeneron

Product Specialist Dermatology (Piemonte - Vda)

At Regeneron, we believe that when the right idea meets the right team, meaningful change can happe…