Customer Support Representative

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General Job Description

Processes orders from physician’s offices and patients. Provides company billing personnel with necessary paperwork and documentation. This position is not eligible to be performed from a remote location.

Essential Job Functions

• Receiving and handling of all incoming referrals and orders per HIPPA regulations, including but not limited to:
• Patient Demographics
• Emergency Contact Information
• Insurance Information and Verification
• Physician Information
• Diagnosis
• Billing Information
• Informs patient of insurance policy benefits.
• Assists in the inventory control of rented equipment.
• Responsible for meeting quotas and following time guidelines as put forth by Department Lead.
• Communicates with warehouse personnel to provide the patient’s equipment and supplies.
• Scanning and uploading all pertinent patient information.

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Complete on-call rotation for emergencies
• Other duties as requested
• Assist with deliveries when needed.

Communication method(s) used:

• Phone
• Email

Work Remotely

• No

Required

• Drivers license

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person