Dental Receptionist

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Job description - Dental Receptionist

Dental Care Ireland Cabinteely, have an excellent opportunity available for a Dental Receptionist to join our established practice.

Ideally, you will have a dental background; however, candidates with medical/clinical reception/admin experience will be considered also. This is a friendly customer focused position.

• Fixed-term maternity cover contract until July 2025.
• Part-time role, 25.5 hours, 4 days per week, Mon, Tue, Thur & Fri.
• Minimum 1 year Receptionist experience in a medical/clinical setting required (dental background preferred).

Staff Benefits

• Employee dental benefit.
• Pension auto-enrolment.
• Employee Refer-a-Friend cash bonus.
• Cycle to Work scheme.
• Taxsaver travel scheme.
• Kara Connect Employee Assistance Programme.
• Access to Wrkit discounts and eLearning.
• Education sponsorship available (Ts & Cs apply).
• Annual performance related salary Uplifts.
• Annual training.
• CPR certification.
• Team Christmas party.

Our Practice has a friendly and experienced team in place - Dental Care Ireland have been awarded 'Employer of the Year' at the Irish Dentistry Awards and we are now also 'Great Place to Work' certified 2024/2025.

The Dental Receptionist is responsible for providing excellent customer service to our Patients. The Receptionist will work in close partnership with the team, take instruction from the Dentist and Practice Manager and have the ability to take ownership and responsibility for policies and procedures in the practice, as set out by Dental Care Ireland and other regulatory bodies.

Tasks and Responsibilities

• Providing excellence in customer service.
• Greeting and registering patients on a day to day basis at the reception desk.
• Providing information and reassurance to patients about their treatment.
• Handling, recording and resolving patient complaints in line with company guidelines.
• Phone and email management throughout the day.
• Daily cashing up exercise for the practice.
• Appointment book management.
• Providing support to clinicians by sending prescriptions, referral letters, x-rays etc.
• Performing any local administration tasks such as filing, scanning, lodgements, postage etc.
• Completion of various spreadsheets for accounts purposes (i.e. cash sheet, trackers etc).
• Key holder duties.
• Assisting the practice manager to achieve agreed company KPIs.

Qualifications/Experience

Essential

• 1+ year of work experience in a receptionist role in a medical or clinical setting (dental background preferred).
• Must be adept in use of MS Office 2000 or later, particularly Excel and Word, Internet and mail.
• Leaving Certificate or equivalent.
• Fluent in written and oral English.
• Authorised to work full-time in Ireland.

Desirable

• Dental background preferred and is an advantage.

Competencies (Behaviours & Attributes)

• Excellent customer facing skills.
• Ability to handle patient complaints or issues on a day to day basis.
• Ability to work as part of a team.
• Flexibility and adaptability to be able to deal with varied tasks.
• Strong patient focus.
• Empathy.
• Excellent communication skills.
• Flexibility.
• Honesty and Integrity.

Dental Care Ireland aims to create a culture and working climate which encourages the commitment and motivation of all staff, we are an equal opportunity employer and committed to providing a workplace that is free from discrimination of all types. We seek to promote a sense of identity with our employees; and hope that you will always feel valued. Through a spirit of mutual respect and cooperation, it is hoped that you will be facilitated and motivated to provide the best quality and standard of service to our patients.

Job Types: Part-time, Fixed term
Contract length: 7 months

Pay: €16.00 per hour

Expected hours: 25.5 per week

Benefits:

• Bike to work scheme
• Employee assistance program
• Employee discount

Application question(s):

• Do you have Dental Reception/Admin experience?

Experience:

• Medical/Clinical Receptionist: 1 year (required)

Language:

• fluent English (required)

Work authorisation:

• Ireland (required)

Work Location: In person