Dental Receptionist

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This is a great opportunity for a Dental Receptionist to join our established practice in Mayfield, Cork. This is a full time Monday to Friday, 40 hours per week. A great opportunity to join our dynamic team and work alongside both our skilled friendly support staff. Hourly rate depends on experience. We have won' Great Place to Work 2025/26'. Come join our team. 2+ years experience is required.

Benefits

• Kara Connect Employee Assistance Programme.
• Access to Wrkit Discounts and eLearning.
• Annual Training opportunities.
• Salary Uplifts, performance related.
• Education Sponsorship Available (T’s & C’s apply).
• Staff engagement budget, team Christmas Party.
• Employee Refer-a-Friend cash Scheme.
• Bike2Work Scheme.
• Tax Saver Travel Scheme.

Tasks and responsibilities

Providing excellence in customer service

o Greeting and registering patients on a day to day basis at the reception desk

o Providing information and reassurance to patients about their treatment

o Handling, recording and resolving patient complaints in line with company guidelines

o Phone and email management throughout the day

· Daily cashing up exercise for the practice

· Appointment book management to ensure maximisation of working hours

· Providing support to clinicians by sending prescriptions, referral letters, x-rays etc

· Performing any local administration tasks such as filing/scanning/lodgements/postage

· Payor claim administration for GMS/PRSI/VHI/DeCare

o Eligibility checking

o Claims and ensuring accuracy of claim forms

o Tracking of claims

o Payment reconciliation

· Running daily, weekly and monthly reports from Exact

· Completion of various spreadsheets for accounts purposes (i.e. cash sheet, trackers etc)

· Key holder duties

· Assisting the practice manager to achieve agreed company KPIs

Competencies (Behaviours & Attributes)

· Excellent customer facing skills

· Ability to handle patient complaints or issues on a day to day basis

· Ability to work as part of a team

· Flexibility and adaptability to be able to deal with varied tasks

· Strong patient focus

· Empathy

· Excellent communication skills

· Flexibility

· Honesty and Integrity

Job Types: Part-time, Permanent

Pay: €16.00-€18.00 per hour

Benefits:

• Bike to work scheme
• Company events
• Employee assistance program
• Employee discount
• On-site parking
• Sick pay
• Store discount

Experience:

• Dental receptionist: 1 year (preferred)

Work authorisation:

• Ireland (required)

Work Location: In person