Desktop Support Technician

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HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Note: Candidates must be eligible to work in Finland

Fluent in English and Finnish

Job Summary:

This positionis responsible for all tacticalaspects of delivering Regional Field IT Support services for Business Units within a Region, as it relatesto supporting laboratory operations.These services include Tier-2 Field IT support,voice communications, data networking, desktop,LIS/BIS equipment, imaging systems, facility systems, securityadministration, and asset management.

Principle Responsibilities

• Desktop Support,LAN/WAN, Server Administration, Imaging Systems, Telecom,Instruments:
• Troubleshoot and resolveall Service Center tickets routed to your Assignment Group according to the established SLA.
• Perform IMAC's all systems as applicable
• Perform maintenance, patchesand updates to all systemsin a timely manner, according to SOPs
• Maintain up to date knowledgeand skills relatedto changing technology and services providedby Field IT Support
• Provide clear, regular submissions of Management Reportsand Metrics that document performance against SLA'svia standard productsincluding HP ServiceManager and Clarity.
• Contribute to team and Quest specific short, mid and long term goals

Asset Management:

• Assist in inventorymanagement, including acquisition and disposal of all IT relatedequipment according to policies
• Assist in coordination of asset disposalfor Quest Diagnostics Workstation (QSW) machinesand peripherals
• Ensure that the Quest DiagnosticsInformation Technology Asset Management (ITAM) policies are enforced at the Business Unit

Other:

• Up to 80% of Travel
• Clean / valid driver'slicense required On Call Coverage as needed
• May perform other duties as assigned
• Time Management and Organizational skills
• Demonstrated proficiency in verbal and written communications skills
• Strong commitment to customer and employee satisfaction. Ability to work with customers, both internal and external

Benefits

• A supportive, diverse, and global team with a brilliant culture.
• Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few. For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice.

To know more about us visit – www.hcltech.com

Job Type: Contract
Contract length: 12 months

Pay: 44 000,00€ - 47 000,00€ per year