Desktop Support Technician

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Job Title: Desktop Support (Client Support) Associate
Position Type: 3+ Month Contract
Location: Omaha, NE 68119
Pay Rate: $25–29/hour

Job Description:

We are seeking a Desktop Support (Client Support) Associate to join our client’s IT support team in Omaha, NE. This role involves providing technical assistance to users, resolving desktop and network issues, and ensuring smooth system operations. The ideal candidate will have hands-on experience troubleshooting hardware, software, and connectivity issues, and a strong commitment to customer satisfaction.

Responsibilities:

• Identify, manage, escalate, and resolve technical issues in a timely manner.
• Install and configure software, print drivers, and utilities on workstations and networks.
• Troubleshoot IT-related issues including hardware, software, and networking.
• Monitor installed systems, identify problems, and take corrective action.
• Provide basic technical support to US Foods clients.
• Diagnose and resolve desktop/laptop software problems.

Requirements:

• 1–3 years of related work experience or equivalent education.
• 1–3 years of customer service experience.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Willingness to work a flexible schedule.

Preferred Qualifications:

• 1–3 years of technical support experience.
• Previous experience troubleshooting desktops, printers, and notebooks.
• Proficiency with Microsoft Office applications.

Job Type: Temporary

Pay: $24.00 - $29.00 per hour

Application Question(s):

• 1. How many years of experience do you have in desktop or technical support?
• 2. Have you provided IT support in a corporate or helpdesk environment?
• 3. What operating systems are you most experienced supporting (e.g., Windows 10/11, macOS)?
• 4.Which ticketing systems or IT tools have you used (e.g., ServiceNow, Jira, Remedy)?
• 5. Do you have experience troubleshooting hardware, printers, and networking issues?
• 6. Do you currently hold any IT certifications (e.g., CompTIA A+, Network+, MCP)?
• 7. Are you available to work onsite in Omaha, NE?

Ability to Commute:

• Omaha, NE 68116 (Required)

Work Location: In person