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Desktop Support Technician

Posted on July 2, 2025

  • Lewisville, United States of America
  • 22.0 - 24.0 USD (hourly)
  • Full Time

Desktop Support Technician

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Skills Required:

  • Proficiency in Windows 10 and 11 imaging using PXE boot.
  • Knowledge of software installations via SCCM and manual installations.
  • Expertise in Outlook and Exchange Administration, including troubleshooting and configuration.
  • Strong skills in physical troubleshooting of laptops and printers.
  • In-depth printer troubleshooting experience.
  • 3-5 years experience in desktop support – not including help desk support

Interview Preparation Guide:

To ensure success during your interview, we recommend preparing in the following areas:

  • PXE Boot and Windows Imaging:
  • Understand PXE boot terminology and process flow.
  • Be familiar with Windows deployment and imaging concepts.
  • Command Prompt Knowledge:
  • Be comfortable using basic commands like ipconfig, gpupdate, and other troubleshooting tools.
  • Networking Basics:
  • Know common networking terminology, including:
  • SSID (Service Set Identifier).
  • Wi-Fi encryption protocols: WPA2, WPA3, WEP (and understand why WPA3 is the safest protocol).
  • Software Deployment via SCCM:
  • Understand how to deploy applications using SCCM and troubleshoot issues.
  • If an application, such as Adobe Pro, deploys but opens to a blank screen:
  • Check deployment logs to confirm successful installation.
  • Run gpupdate /force to refresh group policy.
  • Verify that the end user has the correct license or permissions for the application.
  • Clear temporary files associated with the application and attempt to reopen it.
  • Outlook Troubleshooting:
  • Be familiar with Outlook file types:
  • OST files: Used for offline storage with Exchange accounts.
  • PST files: Used for exporting and importing mail data.
  • Understand common issues, such as rebuilding an OST file or managing mailbox size.
  • General Troubleshooting:
  • Be prepared to troubleshoot both hardware and software issues, particularly laptops and printers.
  • For printers, understand how to resolve connectivity and hardware issues.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Parental leave
  • Vision insurance

Schedule:

  • 8 hour shift

Ability to Commute:

  • Lewisville, TX 75029 (Required)

Work Location: In person


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