Desktop Support Technician

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Skills Required:

• Proficiency in Windows 10 and 11 imaging using PXE boot.
• Knowledge of software installations via SCCM and manual installations.
• Expertise in Outlook and Exchange Administration, including troubleshooting and configuration.
• Strong skills in physical troubleshooting of laptops and printers.
• In-depth printer troubleshooting experience.
• 3-5 years experience in desktop support – not including help desk support

Interview Preparation Guide:

To ensure success during your interview, we recommend preparing in the following areas:

• PXE Boot and Windows Imaging:
• Understand PXE boot terminology and process flow.
• Be familiar with Windows deployment and imaging concepts.
• Command Prompt Knowledge:
• Be comfortable using basic commands like ipconfig, gpupdate, and other troubleshooting tools.
• Networking Basics:
• Know common networking terminology, including:
• SSID (Service Set Identifier).
• Wi-Fi encryption protocols: WPA2, WPA3, WEP (and understand why WPA3 is the safest protocol).
• Software Deployment via SCCM:
• Understand how to deploy applications using SCCM and troubleshoot issues.
• If an application, such as Adobe Pro, deploys but opens to a blank screen:
• Check deployment logs to confirm successful installation.
• Run gpupdate /force to refresh group policy.
• Verify that the end user has the correct license or permissions for the application.
• Clear temporary files associated with the application and attempt to reopen it.
• Outlook Troubleshooting:
• Be familiar with Outlook file types:
• OST files: Used for offline storage with Exchange accounts.
• PST files: Used for exporting and importing mail data.
• Understand common issues, such as rebuilding an OST file or managing mailbox size.
• General Troubleshooting:
• Be prepared to troubleshoot both hardware and software issues, particularly laptops and printers.
• For printers, understand how to resolve connectivity and hardware issues.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Lewisville, TX 75029 (Required)

Work Location: In person