Director Of Operations

Tailor Your Resume for this Job

Position Overview

The Director of Operations is a key member of the MBHC team. They are responsible for the oversight and operations of core shared functions. This includes but is not limited to: finance (accounts payable/receivable), information technology, facility and supply management, and human resource functions with their associated digital platforms, as well as assisting with various administrative tasks. The Director of Operations will also play a critical role in fostering a positive and collaborative work environment.

Specific Responsibilities

• Critical to understand, fully believe in, and be responsible for conducting MBHC’s mission and vision.
• Manage the full-cycle recruitment process for the MBHC facility ensuring that all practices are aligned with legal and ethical standards, and meet compliance standards. The process includes but is not limited to: job postings, screening candidates, onboarding requirements, and orientation.
• Develop and maintain relationships with community organizations, recruiting agencies, and educational institutions to attract top talent for employment and internship opportunities.
• Ensure all program facility and supply needs are met.
• Provide guidance and support to leaders regarding employee relations, performance management, and corrective actions to maintain a positive and successful work environment.
• Lead and/or aid members of leadership in internal investigations regarding employee conduct.
• Collaborate with leaders to develop and implement employee retention strategies that include but are not limited to: employee development opportunities, satisfaction surveys and recognition programs.
• In collaboration with MBHC leadership, manage the human resource budget including but not limited to: supplies, staffing, and equipment costs.
• Manage accounts payable and receivable functions, ensuring timely payments and collections.
• Reconcile accounts, monitor cash flow, and assist with budgeting and forecasting.
• Coordinate with external accountants for audits and tax filings.
• Improve financial processes and systems for accuracy and efficiency.
• Ensure timely and accurate processing of payroll.
• Complete day-to-day HR operations including but not limited to: generating compliance reports from HRIS, coordinating leave requests, and submitting required reporting.
• Manage and oversee the human resource information system, AP/AR platform, and related contracts. This includes but is not limited to: contracts involving the HRIS solution, employee benefits, and recruitment platforms to ensure services are delivered efficiently, cost effectively, and in compliance with regulatory requirements.
• Ensure compliance within the HRIS system including but not limited to: employee data/files, employee training compliance, recruitment postings, and compliance or metric-related reporting.
• Lead the human resource department in implementation and adherence of all accreditor, licensure, or internal policies, procedures, and protocols applicable to employee files.
• Provide continuous monitoring of all required employee training, licenses, credentialing and/or certifications required by payors, accreditors, licensure, and policy to ensure compliance and good standing.
• Supervise, manage, and mentor their assigned team in accordance to policy and identified need for professional development. This includes but is not limited to: supervision, regular performance evaluations, goal setting, constructive feedback, corrective action, performance improvement planning, and individualized support.
• Aid in monitoring supervision documentation compliance for all departments.
• Supervise IT infrastructure, hardware/software procurement, and system security.
• Implement any digital tools or devices assigned to roles or units while monitoring any IT-related inventory.
• Work with the leadership team to review, create, and implement strategic initiatives to improve staff satisfaction, safety, quality assurance, compliance, and operational efficiency.
• Aid in developing and implementing policies and procedures regarding employee-related practices, health and safety, and workplace conduct.
• Understand and remain informed of all current federal, state, accreditor, payor, and local laws and regulations.
• Provide ongoing needed or required training and education to staff, as assigned.
• Complete required competencies and meet individualized performance goals, as assigned.
• Ensure identified facility or department metrics and key performance indicators are achieved.
• All other duties as assigned.

Education and Experience

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field preferred.
• A minimum of 5 years of experience spanning across human resources, finance, IT and general administrative/operational work is required.
• A minimum of 5 years of experience in behavioral healthcare and a minimum of 2 years of experience in a leadership role required.
• SHRM-CP or PHR certification preferred.
• Strong knowledge of applicable employment laws, regulations, and best practices.
• Exceptional analytical and problem-solving skills, verbal and written communication skills, and organizational skills with the ability to prioritize workload and meet deadlines.
• Competency and experience using HRIS systems, payroll software, accounting software (QuickBooks), and common IT tools.
• Excellent interpersonal and conflict resolution skills with ability to work effectively in a time environment across all departments.
• Understanding of diverse cultures and gender specific issues and the ability to incorporate needs of gender and culturally diverse groups into the organization.
• Exhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including coworkers, patients, residents, visitors, families and referral sources.

Competencies

Customer Service:
Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer within the resources that can be made available.

Impact and Influence:
Works effectively with and through others including those whom there is no formal authority over.

Project Management:
Coordinates the diverse components of the project by balancing scope, time, cost, and quality.

Communication:
Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, and has good listening skills.

Problem Solving:
Identifies problems, involves others in seeking solutions, conducts appropriate analyses, searches for best solutions; responds quickly to new challenges.

Work Environment:
May work in a variety of environments including professional offices, clinics, hospitals, or outpatient facilities. They spend much of their time on their feet, actively working with patients.

Physical Demands:
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls, as well as lift when necessary. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus. The employee must also have the ability to handle stressful situations.

Travel:
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

Job Type: Full-time

Pay: $67,222.78 - $90,956.47 per year

Work Location: In person