Dispatcher

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Cool Air Mechanical, Atlanta's finest 5-star Heating and Company, is currently looking for a Full-Time Dispatcher!

***3 Years of Dispatching Experience Required***

***Must have Service Titan experience***

***HVAC Dispatching Experience preferred***

SUMMARY: The primary role of the Dispatcher is to ensure that service technicians’ daily schedules run efficiently and that we meet client needs in a timely and professional manner. The Dispatcher will aid the Call Center and Service Departments by being fully engaged with the technicians and clients. This includes each technician receiving the appropriate call, monitoring each technician for any deviation from their set schedule, & proactively reporting any issues disrupting the “Flow of Schedule” to the Dispatch Manager, Lead Dispatcher and Contact Center Supervisor for assistance. This position must effectively communicate with technicians on any day-to-day situation that arises to ensure a steady process in a busy environment.

Work Hours: 7am -7 pm Mon - Fri (8-hour shift between those hours). Every other Saturday 7am-5pm (8-hour shift between those hours).

Additional Compensation and Benefits:

• Affordable Medical, Dental, and Vision plans
• 401K with company match
• Short- and Long-Term Disability plans
• Accident & Critical Illness Insurance available
• 50K Life Insurance Policy free
• Additional life insurance available
• Parental Leave (including Paternity)
• 6 Paid Holidays each year
• Paid Time Off

Cool Air Mechanical is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Application Question(s):

• Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?

Experience:

• Service Titan: 1 year (Preferred)
• Dispatching: 3 years (Required)

Work Location: In person